Leak Detection Sales Advisor

2 weeks ago


Stukeley Meadows Industrial Estate, United Kingdom Point Recruitment Full time

Our client who is a market leader in their field, and is based in Huntingdon - Cambridgeshire has a vacancy for a LEAK DETECTION - SALES ADVISOR who has customer service in their DNA to join their dynamic team.
chat
Attend occasional client visits (internal/ external)
Customer service is paramount to this role.
- Provide technical query support to customers, giving prompt and accurate advice within agreed
service level agreements (training will be given)
- Update own customer portfolio daily/ weekly/ monthly
- Monitor and update customer database
- Assist the dispatch function according to their requirements as required in order to maximise
technician utilisation
- Investigate job-related queries relaying to the correct technician or team manager for resolution
- Monitor website activity and deal with any chat enquiries
- Prioritising and organising workload to ensure deadlines are adhered to
- Manage the collection and processing of payments and excess payments
- Set up new customers on in house systems (simply system)
- Proactively review jobs to ensure continued progression
- Take ownership of own caseload, managing the job from beginning to end, using diary system to
review progression
- Immediately report any complaint/ problems to the Leak Detection Manager, in accordance with the
formal complaints procedure
- Recommend ideas for development of the IT systems to the Leak Detection Manager to assist in
improving effectiveness of the department.
Benefits package:
Parking on site
Competitive salary
33 days holiday (including bank holidays)
Annual bonus scheme
Employer pension contribution
Annual Christmas party
Seasonal flu jabs
Employee Assistance line
Wide range of development and training
Dress down Friday
Team building
Should you feel this is an opportunity for you and you match the skill set - please contact Sharon on
INDCOMM


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