Parts Advisor

4 weeks ago

Leicester, United Kingdom Recra Consulting Full time

**Recra **is working in partnership with a leading Fleet management business who are keen to recruit a
**Parts Advisor** to join their vibrant team, you will report to the
**Parts Supervisor** on a daily basis, and working in a busy team, the post-holder will ensure that a consistent and fully operational parts service is maintained. They will also ensure efficient communication is maintained with dayshift parts, service, and recycling depots and customers.

**Particular areas of responsibility will be to**:

- Interpret customer needs and supply goods as requested by thorough knowledge of the parts catalog.
- Order parts in line with operational needs.
- Check incoming stock against delivery notes and store stock incorrect locations, updating the computer with goods received in an accurate manner.
- Assist with delivery and collection of parts as required.
- Ensure that all outgoing stock, ICT, and returns are checked, packaged, and documented correctly.
- Ensure adequate stock control is maintained and assist with regular stock take.
- Deal with customer needs face to face and over the phone with a professional and friendly approach.
- Ensure that usual trading terms e.g. discount levels are adhered to at all times.
- Accurate booking of workshop parts.
- Pre-picking of parts to aid efficiency.
- Invoice all parts supply in a timely manner.
- Ensure that order numbers are obtained where needed.
- Input/extract information from the computer systems.
- Assist with warranty returns and old unit stock returns.
- Establishing where VOR orders are essential within authority limits.
- Assist with other duties as and when required.
- Returning supplier packaging.
- Working closely with dayshift technicians and foreman.
- Proven organizational skills.
- Excellent customer service skills, including the ability to build positive relationships with customers and to interpret customer needs.
- Proven administrative skills.
- The ability to work as a team player in a busy department.
- Computer literate.
- Able to demonstrate accuracy and attention to detail.
- Flexible approach to working hours.
- Ability to work on own initiative under pressure.

**Particular experiences/skills that will be regarded as ideal are**:

- Knowledge of the automotive industry.
- Previous experience in a parts environment.
- Knowledge of the Kerridge/ADP computer system.
- Current and clean UK driving license.

**For more information on this role, please contact the team at Recra at 0116 4646336.

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