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Key Account Coordinator

4 months ago

Staffordshire, United Kingdom ISS Facility Services Full time

**Key Account Network**:
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**Business Area: Key Account Network**:
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**Place of Work: Staffordshire**

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**Contract Type: Permanent**

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**Hours: 40**

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**Context**

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**ISS in the UK provides high quality facility services designed to maintain the fabric and mechanical and electrical services to the client across their estate of 56 schools based around the north, west and south of England. ISS also provides utility analysis, project work and innovation initiatives to the contract.
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**As the Key Account Coordinator you will ensure financial, administrative, reporting and coordination elements are carried out to the highest standard. Engaging with all ISS team and sub contractors to always ensure service excellence and achievement of contractual KPIs/SLAs.
**Key Responsibilities**

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- **Act as primary support for the Key Account Manager.**:

- **Be the primary point of customer contact for operational escalations and general queries.**:

- **Be the primary point of contact for the ISS Client Engagement Team, including monitoring and reporting on achievement of relevant KPI’s.**:

- **Provide weekly and monthly customer MI reporting.**:

- **To monitor and work with KAN to achieve required KPI for completion of PPM & Reactive works.**:

- **Any other required work to support the overall performance/benefit of the contract.**:

- **Attend the Quarterly Review meetings with the KAM.**:

- **Help to manage profit and loss of fixed and variable costs in Open accounts and local tracking documentation.**:

- **Management of Purchase Orders and Invoices received onto the Finance system including obtaining Management approval.**:

- **Reconciliation of all supplier statements received.**:

- **Manage and maintain records of cleared engineers allowed to work on the account as per DBS vetting.**

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**Professional and personal competencies/qualifications**

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- **Minimum of 2 - 3 years’ experience of contract support/administration.**:

- **Experience of management reporting.**:

- **Experienced MS Office user (Word, Excel, PowerPoint).**:

- **Resilient and bounces back from setbacks.**:

- **Influencing - Ability to build relationships with wide network.**:

- **Communication - Communicate at all levels and maintain relationships.**:

- **Learning agility - Learns from experience.**:

- **Decisive and action orientated.**:

- **Problem solving - Finds solutions.**

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**ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace**

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**If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739**

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**Please click on the following link for more information on this role**:
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**ISS is proud to be a diverse and inclusive employer.**
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**ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.**
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**Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.