Steward

**Details**:
**Reference number**:

- 266884**Salary**:

- £21,052 - £21,872**Job grade**:

- Other- A**Contract type**:

- Permanent**Business area**:

- HES - Operations**Type of role**:

- Other**Working pattern**:

- Part Year**Number of jobs available**:

- 4Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Loch Leven CastleAbout the job

**Job summary**:
Thank you for your interest in the post of steward with Historic Environment Scotland, based at Lochleven Castle. There are various contracts available on a part year permanent basis and are pensionable appointments.

The post holder(s) will be responsible for delivering the highest standards of visitor experience Lochleven Castle. They will work across all areas, including the shop, admissions, and outside (as they will operate the boats/transport visitors to and from the mainland and island).

**Job description**:
Key responsibilities, duties and objectives

**Customer Service**
- Processing and promotion of retail and admissions transactions through the till system.
- Ensure a high standard of presentation throughout the site, including following appropriate cleaning processes in both public and staff areas.
- Support the team in achievement of quality assurance KPIs.
- Actively support HES seminars, events, functions and promotions.
- Strive to provide the warmest welcome to our visitors and engage proactively with customer service.
- Converse with visitors to promote what they can experience at other Historic Scotland sites that may be of interest to them.
- Prepare the boats and transport visitors to and from the mainland to the island.

**Teamwork**
- Proactively communicate with colleagues across the site to ensure high performance, standards and consistency of the team.
- Work as part of a team to ensure that the Customer Service Industry Standards and Quality Services Awards are maintained and participate in local action plan delivery.

**Commercial Awareness**
- Team participation to achieve agreed commercial performance targets for the monument.
- Maximise commercial opportunities and capitalising on income generating opportunities.
- Assist Monument Manager to ensure accurate stock management and assist with stock ordering and deliveries as required.

**Health and Safety & Compliance**
- To ensure the security of the site, buildings and contents, including acting as key holder (where required).
- Monitor and comply with all H&S procedures/guidance relevant to the site.
- Follow correct procedures to ensure safe operation of all equipment.
- Ensure the health and safety of staff, visitors and contractors.
- Ensure that compliance with our Resumption Operating Standards is maintained.
- Safely operate the boats (and undertake required training) to complete relevant processes to ensure that visitor and staff safety is paramount.

**Person specification**:
Reporting to the Monument Manager, the postholders will work as part of our wider stewarding team at Lochleven Castle (Kinross). The team sits within the Mid District of Central Region’s Visitor and Community (V&C) Team. The district is comprised of thirty-one monuments, of which ten are currently staffed including the site listed above. Other staffed properties within the district include Castle Campbell, Doune Castle, Dunblane Cathedral, Elcho Castle, Huntingtower Castle, Inchmahome Priory, Meigle Sculptured Stone Museum, St Serfs Church and Stanley Mills.

Your duties will include transporting visitors by boat to the Island and operating a water pump to ensure the island toilets remain working.

The V&C team, lead on the delivery of visitor experiences, community engagement and commercial activities. It is within our Operations Directorate. This is a newly created Directorate that will strengthen our regional footprint and brings together under one directorate, delivery of many of HES’ activities at a regional and local level across Scotland.

The directorate is responsible for delivering an efficient and well-prioritised conservation and operational asset management service, creating an excellent experience for visitors and enriching local communities now, and for generations to come.

This is an exciting opportunity to work for the lead body responsible for the historic environment in Scotland. You will be actively involved in work which supports providing the best experience for our visitors - ranging from: greeting our visitors, selling admission tickets or processing online bookings, selling our range of retail products or outlining the history and landscape of the site to our diverse visitor base.

We are looking for someone who enjoys interacting with diverse groups of people, who has a passion for customer service and who would thrive in a fast paced and constantly changing workplace.

**Benefits**:
What we offer

In addition, we offer a great benefits package to our employees which includes:

- flexible working hours (where appropriate)
-