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Support Services Officer

4 months ago

Durham, United Kingdom RCS RECRUITMENT LTD Full time

**ORGANISATIONAL RELATIONSHIPS**

The post holder will be accountable to the Senior Support Services Officer

The post holder will also work with other Support Services staff in Business Support to ensure service delivery. The post holder will also work in conjunction with the Operational Managers in Highway Services and other Managers who along with the Business Support Manager form part of the Regeneration and Local Services Management Team.

Liaison with other Corporate Service functions will also be required in order to ensure “single” Council working is delivered.

**DESCRIPTION OF ROLE**

The post holder will undertake a technical, project based and administrative role in supporting the Highway Services management team.

**DUTIES AND RESPONSIBILITIES SPECIFIC TO THIS POST**

To carry out a full range of technical and project based administrative support as directed by Highway Services senior managers.

To establish and maintain files, records, reports, room bookings and minutes of meetings.

To work with Support Services staff to ensure an efficient and effective support service is provided to front line staff.

To ensure managers are supported and resources are available on request - spreadsheets, charts, reports, externally sourced data and statistics.

To be responsible for IT bookings and set up lap tops, projectors etc for use in meetings

6. To contribute as part of the Highway Services team ensuring a professional approach to work is adopted at all times.

To deal with confidential reports and information whilst working with Highways Operations senior managers.

To fulfil duties and responsibilities of a DSE representative as and when required.

The above list is not exhaustive and the post holder will be expected to undertake any duties which may reasonably fall within the level of responsibility and the competence of the post as directed by Highway Services senior managers or the Business Support Manager.

**COMMON DUTIES AND RESPONSIBILITIES**

**Quality Assurance**

To set, monitor and evaluate standards at individual, team performance and service quality so that the user and the Service’s requirements are met and that the highest standards are maintained.

To establish and monitor appropriate procedures to ensure that quality data are reported and used in decision making processes and to demonstrate through behaviour and actions a firm commitment to data security and confidentiality as appropriate.

**Communication**

To establish and manage the team communications systems ensuring that the Service’s procedures, policies, strategies and objectives are effectively communicated to all team members.

**Professional Practice**

To ensure that professional practice in the team is carried out to the highest standards and developed in line with the Service’s stated objectives of continual improvement in quality of its service to internal and external customers.

**Health and Safety**

Manage health and safety in their area of responsibility in accordance with the relevant section(s) of the Corporate/Service Health and Safety Policy and to ensure that the Health and Safety policy, organisation arrangements and procedures as they relate to areas, activities and personnel under your control are understood, implemented and monitored.

**General Management (where applicable)**

**Financial Management (where applicable)**

To manage a designated budget (as required) ensuring that the Service achieves value for money in all circumstances through the monitoring and control of expenditure and the early identification of any financial irregularity.

**Equality and Diversity**

As an organisation we are committed to promoting a just society that gives everyone an equal chance to learn, work and live free from discrimination and prejudice. To ensure our commitment is put into practice we have an equality policy which includes responsibility for all staff to eliminate unfair and unlawful discrimination, advance equality of opportunity for all and foster good relations.

**Confidentiality**

All members of staff are required to undertake that they will not divulge to anyone personal and/or confidential information to which they may have access during the course of their work.

All members of staff must be aware that they have explicit responsibility for the confidentiality and security of information received and imported in the course of work and using Council information assets. The Council has a Personal Information Security Policy in place.

**Induction**

The Council has in place an induction programme designed to help new employees to become effective in their roles and to find their way in the organisation.

**QUALIFICATION**:
**Essential**: NVQ Level 3 in Business Administration or equivalent

**Desirable**:
Educated to AS/A level standard
Typing Qualification
Evidence of CPD

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: £10.98 per hour

**Benefits**: