Controller - Night Shift

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

We are looking for a Night Shift Controller **t**o join us at our client site in Kidlington, Oxfordshire.
Our client is a large international car manufacturer.

As a Night Shift Controller you are an integral part of the team and you can make an impact with your skills to protect, deter and respond to any security matters, whilst providing an exceptional customer service experience.

**What do you get from us**:

- **Shift Pattern -** 4 on, 4 off 18.00pm-06.00am
**Pay**: £13.70 per hour
- **Lifestyle Benefits** - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- **Learning & Development** - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- **Health and Wellbeing** - Life assurance scheme, access to mental health support specialists

**A typical day in the life as a Night Shift Controller]**:

- Ensure the protection of company staff, guests, and assets through a diligent monitoring of Access Control System, alarms, CCTV, Incident Management Systems and Dispatch Response officers as required.
- Document and record alarms and security activity observed during scheduled shift and escalated incidents
- Carry out policies and procedures in accordance with company policies
- Forge effective relationships with colleagues to achieve goals
- Other ad hoc duties or special projects as assigned by Inchcape Security management
- Make intelligent decisions in a manner that reflects maturity, patience, intelligence,and a cogent interpretation of all meaningful information.

**What are we looking for?**
We are looking for people who are passionate about helping others and keeping those around you both safe and secure.
- DS & CCTV SIA Licence
- Knowledge and familiarity with computers and security equipment, including CCTV systems. PIR alarms,
- Basic understanding in incident response, Crisis Management, Incident Management, Emergency
- Flexibility to work non-traditional schedules including holidays, nights, and weekends to adapt to our 24/7 operation.
- Control room experience.
- Ability to work comfortably in a team environment, as well as individually.
- Strong time management, ability to multitask, and attention to detail capabilities.
- Ability to master the company's computer-based technologies.
- Control room experience
- 1+ years of experience working with access control, CCTV monitoring, incident management technology.
- The flexibility to work any assigned shift and to attend meetings and training sessions.
- Data analytics and reporting experience for running current analytics and the creation of new reports.