Health Policy Administrator

4 weeks ago

Gloucestershire, United Kingdom International Medical Group Limited Full time

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®.

What does day to day life look like at IMG as a Health Policy Administrator, well every day is different here at IMG but the main duties and responsibilities for a Health Policy Administrator are.
- Provide end-to-end administration and support for the purchase path, creation, fulfilment, and amendments of all individual and group policies under our ALC Prima, Global Prima and IMGE products.
- Provide the highest level of customer service to both internal and external clientsand ensure all internal and external communications are dealt with in a professional, disciplined, and courteous manner at all times.
- Assist with all enquiries from members, their relatives, and brokers on policy related matters in a prompt, courteous and professional manner.
- Always demonstrate a sense of urgency, being able to prioritise tasks in favour of customer satisfaction and adherence to all internal protocols.
- With training and support, be fully familiar with the policy management systems and IMG’s service standards, ensuring all assistance provided is done so in accordance with these.
- Bring to the attention of a Team Leader, Supervisor, or Manager any failures or development opportunities regarding the policy management and telephone systems.
- Bring to the attention of a Team Leader, Supervisor, or Manager any issue that is likely to be contentious or that will potentially result in a serious complaint, or any issue that involves the media or a VIP.
- Undertake any additional tasks or provide interdepartmental support, as required by the business, and agreed with a Team Leader, Supervisor or Manager

What We're Looking for:

- Familiarity with general office procedures in addition to being computer literate with good keyboard skills. A sound working knowledge of the Microsoft Office 365 suite is a requirement.
- A high degree of accuracy and attention to detail is imperative.
- Ability to work under pressure, independently with mínimal supervision and as part of a close-knit team.
- A diplomatic, open style and approach and the ability to demonstrate customer led thinking with strong customer service skills.
- Good organisational skills, the ability to prioritise the workload and use your own initiative.
- Excellent written and oral communication skills, delivered in a clear and professional manner.
- Proactive approach to work and analytical problem-solving skills and the ability to identify when it is appropriate to escalate a problem.
- Adaptability and flexibility to suit the needs of the team, department, and company as a whole.
- Previous customer service experience and/or experience of the private medical insurance industry and policy administration or underwriting would be an advantage.

What do we offer:

- Working from Home (Remote or Hybrid)
- Competitive Salary
- We promote internally as much as possible
- Diverse workforce
- Summer and Christmas Parties
- Surprise events for overachieving employees - such as tickets to Beyonce etc
- Employee of the month/year awards

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