Brokerage Officer

**Brokerage Officer - Nottinghamshire**

**Salary: £** **13.41 Per Hour**

**Full Time (37 hours per week)**

**Role Purpose**:
To co-ordinate and support the sourcing and arrangement of home based care services under the direction of Community Partnership Officers.

**Responsibilities**:

- Responding to requests from commissioners for home based care services for users of managed services
- Liaising with providers to source and commence home based care services that have been commissioned for individuals; following established processes and procedures
- Liaising with providers to enact changes to home based care packages, as instructed by commissioning workers
- Keeping in regular contact with care providers to maintain an overview of service capacity; liaising with Community Partnership Officers regarding concerns or issues
- Recording and updating social care records on Mosaic and other information systems
- Supporting and assist the Community Partnership team in maintaining and analysing management information, qualitative and quantitative data relating to home based care
- Acting as a point of contact for day to day queries from service users/carers and operational staff and to contribute to initial problem solving responses to complaints or concerns in respect of service provision
- Communicating with service users regarding changes in packages of care, including changes of provider
- Undertaking telephone customer satisfaction surveys in respect of home based care services; using established processes
- Supporting the Community Partnership team to maintain and ensure effective communications between providers and service users

**We offer**:

- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment

**Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.