Product Support Engineer

5 days ago


Uxbridge, United Kingdom Macstaff Full time

**You will like**

Supporting critical products for niche aviation engineering innovator in Uxbridge, West London where you will be literally saving livesThis family-owned firm, design and manufacture specific safety systems for aerospace clients and they are renowned forfirst-class products & services. You will be part of a top-gun team and work with the brightest and best of British engineers.

**You will like**

The Product Support Engineer job itself where you will provide technical liaison and product investigation with customers worldwide.More specifically:

- Customer liaison, assisting in product investigation/support and technical advice
- Support of Field Service Engineers as required.
- Assist in product investigation including documenting and researching root cause of in-service failures and overseeing corrective actions.
- Ground Support Equipment requiring liaison with Design Office and Product & Engineering Support in identifying specialist test equipment and tooling required to carry out maintenance and testing/operating checks on aerospace safety products.
- Provide reactive technical support to customer (internal and external) enquires in a timely manner and provide status updates as required.
- Provide formal communications, creating Special Information Leaflets (SILs) and Technical Information Letters (TILs) as required
- To undertake any other duties and responsibilities as required/instructed in order to maintain and/or improve the efficiency, quality and service provided by the Design Support Department.
- To undertake business travel abroad or within the UK as and when required.

?**You will have**

To be successful as Product Support Engineer you will have a good mix of the following:

- HNC/HND Engineering** OR** significant experience on aerospace product range
- Member of the Royal Aeronautical Society or similar would be advantageous
- Technical knowledge of related products and understanding of in-service best practices
- Knowledge of Product support philosophies/techniques.
- General experience of working and participating in a team.
- Understanding of processes in QA and manufacturing
- Fully competent in MS Office suite for report writing, analyses and presentation
- COER certified would be beneficial

**You will get**

As Product Support Engineer, you will enjoy a salary of £41K-£46K + Package.
- Non-contributory pension scheme at minimum 9%
- Life assurance
- Private Healthcare cash plan including optical & dental cover
- The equivalent of 25 days annual leave and 8 statutory holidays
- Lunchtime finish on a Friday
- Childcare vouchers (via salary sacrifice)
- On-site occupational health team
- Annual appraisal and development process for all employees
- Great working environment including heavily subsidised canteen

**You can apply**

To Product Support Engineer by pushing the button on this job posting (recommended), or by sending CV in confidence to

UK_MS



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