Customer Advisor

Join us and work for a fast-growing company that values people and works for people

**Why Get Set UK?**

Get Set UK is bursting with culture, energy, and opportunity - 83% of our employees' love working for Get Set UK and find their job rewarding and inspiring.

We are a high-performing people services provider, delivering a range of exciting government-funded programmes aimed at supporting people to find employment and gain qualifications.

Our mission is to support and enable individuals to maximise their employment and career potential.
- **Vacancies available in Redbridge, Greater London**_
- **Job Purpose**_
- To deliver quality welfare to work services to programme participants.
- To ensure compliance with all DWP and ESF contractual requirements throughout the company.
- To work with wider teams to support participant progression.
- To provide outstanding work support services to optimise job retention and sustained outcomes.
- Demonstrate a willingness to learn and motivate others to develop/grow industry-specific knowledge and skills.
- Provide a sense of authority to the customers and enable them to feel more confident & strengthened.

**Key Responsibilities**
- Assess the needs and barriers of participants through SMART action plans and needs assessment.
- Source participants from contract award areas via outreach locations.
- Support participants in training and employment.
- Work within Jobcentres and local authorities and a range of community associations.
- Track and record customer outcomes and activities on the CRM system.
- Assist customers to become job ready by coaching and providing employer-led advice and guidance.
- Work to targets and deadlines as set out by contract profiles.
- Provide ongoing support to participants post recruitment (in work support).
- Signpost participants to various organisations to assist with Health, drug and alcohol, housing, and finance advice.
- Ensure compliance and accuracy with all aspects of service delivery.
- Create awareness amongst the employers about our company's vision of equal opportunities and values.
- Provide customers with quality constructive feedback that allows them to improve and prepare for the dynamic work environment.
- Provide support to the stakeholders to sustain employment through good practice and overcome any foreseen barriers.

**Key Skills Required**
- Must have strong communication, conflict management, and negotiation skills
- Must be resourceful and innovative with a positive outlook
- Must be target driven and confident to work in a target-driven environment
- Must be a team player and supportive of colleagues
- Must be empathetic to vulnerable and at-risk adults and have a strong desire to help
- Must be willing to travel for work in and around Greater London
- Be able to demonstrate previous experience in a target-driven environment.
- Computer, data entry, and MS Office skills
- Will have previous welfare-to-work experience working on DWP/ESF Funded contracts or having a demonstrable set of transferable skills to work in a target-driven environment with a focus on quality and compliance.

**Benefits**
- Company pension & events
- Flexible schedule; Gym membership
- Private medical insurance; Wellness programs
- Sick pay.

**Salary**: £25,000.00-£28,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Redbridge: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)
- Market Driven environment: 1 year (required)