Community Connector

**Contract Type**:Fixed Term for 12 month (pending review)***

**Location**:Thorpe Lodge, Norwich, NR7 0DU, 2 Miles from Norwich City Centre and multiple community settings

**Do you want to make a difference?**

**Role Snapshot **

Working for South Norfolk and Broadland Councils you will be the ‘face’ of the Help Hub service, interfacing with residents and assisting them to resolve difficulties affecting their health and wellbeing. You will work both in the community and in GP surgeries, assisting people who have presented at the surgery with non-clinical problems. You will also receive referrals from the Norfolk and Norwich Hospital of people who have presented for non-clinical reasons or whose clinical condition is being worsened by societal factors.

**What you could be part of**

As the NHS, Local Authorities and the Voluntary Sector increase their capacity for joint working to meet the multiple needs in the community, this post represents an addition to an established team that has been working for three years to address the social needs that denote the wider determinants of health. Full training and mentoring will be provided within a large, well established and supportive team.

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people’s lives.

**What you’ll be doing **
- Taking referrals from a variety of partners and stakeholders
- Interviewing residents and assessing needs
- Supporting residents in the medium term to access the help and support they need
- Liaising with a variety of statutory and voluntary agencies to create an effective plan of support for residents in need.

**You must have **
- Experience of delivering support in a community setting, experience of dealing with people in distress, a rudimentary knowledge of common mental health problems
- A willingness to learn, personal resilience
- Full driving license and access to a vehicle for work purposes
- An acquaintance with benefits systems
- Rudimentary knowledge of welfare rights
- Some experience in a similar or related area of work are desirable._

**What’s in it for you**

**Why Work For Us?**

Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.

**What Flexible and Agile Working Arrangements do we Offer?**

**Where Are We Located?**

Plan your travel route and find out where the Council office sites are located?

Our website has an amazing interactive map showing all our Council sites and the travel and route plan for each.

**What Roles Do the Councils Offer?**

The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. From here you can plan your career with the Councils or get some ideas on other roles that you may be interested in.

**What Benefits do our Employees Receive?**

View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.

**What Employer Accreditations do we Hold?**

The Councils have a range of employer accreditations that we have worked very hard to achieve. Our website has a full descriptive list of all our current accreditations and what this means for our employees.

**What Wellbeing Support do our Staff Have Access to?**

The Councils want to ensure all our employees have a safe comfortable place to work, ensuring that employees feel empowered to actively manage their own wellbeing both at work and at home. The Councils have a designated wellbeing section available on the website outlining our commitment to the wellbeing of the employees of the Council.

**Closing date**:7th November

**Interview date**:15th November

**Other Information**

If you any questions about the role, then please don’t hesitate to contact the recruiting manager or human resources, who will be happy to answer any questions on the role or the Councils.

If you want to learn more about the Councils, then please visit our joint website - South Norfolk and Broadland District Councils Website.

For lots of great information about employee life at the Councils please visit the above linked pages or visit our Jobs and Training Courses website page.

For information on how we use your data and the Councils Data Protection Policy please have a look at the Councils website.