Technical Field Officer

3 weeks ago

London, United Kingdom Robert Heath Heating Ltd Full time

**Job Title**:Technical Field Officer (Gas)

**Location**: travel as business needs require.

**Salary**:£42k per annum

**Job Type**:Full Time, 42.5 hours per week.

**Department**:Domestic Gas

The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals within the property services sector.

Robert Heath specialises in providing domestic and commercial mechanical works within the Public Sector and Social Housing. We are currently engaged in long term contracts with Housing Associations and Local Authorities covering over 100,000 properties across the UK completing such works as heating and renewable installation upgrades, as well as service and maintenance and commercial heating

We have an exciting opportunity for a **Technical Field Officer** to work with our domestic heating and renewable team across multiple stakeholders in. Working with the Regional Technical Manger the successful TFO will play an important role in the day-to-day installations and renewable s deliveries across the UK

**Overview of role**:
Efficiently supervising heating and renewable teams to successfully deliver high levels of quality and performance whilst being fully competent in all aspects.

Managing a team of operatives to undertake a wide range of works in domestic and commercial properties

Contract supervision

**Main Duties and Responsibilities**:

- Act as contractual liaison for technical support for field engineers
- Monitor & supervise engineer’s in-daily workloads
- Complete Full Heating Surveying
- First line of escalation for engineer’s job conformations and absence reporting,
- Responsible for reporting absence to the HR Department
- Continuous reviews of engineer productivity to fulfil forecast targets
- Responsible for allocating complaints, seeing through to completion
- Delivery off Toolbox talk presentation including H & S requirements
- Support PDA Training and support
- Managing control of external safety audit failures
- Responsible for completion of internal safety audit
- Enforcing company policies and procedures
- Act as contractual liaison between employees and customers/suppliers
- Manage and resolve day to day field issues as they occur
- Responsible for monitoring and guidance for filed safety.
- As required, provide guidance on contract matters to Engineers or other operational staff.
- Other general business requirements

**Qualifications/Experience required**:

- At least 1-2 years’ experience within Supervision role.
- Current gas qualifications CCN1, CENWAT1, CPA1.
- Unvented hot water (Desirable, not essential).
- Water bylaws 2000 (Desirable, not essential).
- OFTEC Oil and Renewables Training (Desirable, not essential).
- Good communication and influencing skills.
- Accurate recording and reporting of information.
- Ability to working autonomously.
- IT skills (desirable as training would be provided).

**Skills Required**:

- Strong communication, organisation, persuasion, influencing, negotiation and decision making skills.
- Meticulous attention to detail.
- Ability to assess situations and develop/implement improvement plans.
- Ability to work effectively at all levels of the Company
- Strong Commercial awareness
- Sufficiently mobile and flexible to attend evening meetings/appointments.

**Personal Attributes**
- Self-driven, results orientated with a positive outlook, clear focus on customer satisfaction
- Good planner and able to assess own performance.
- Reliable, tolerant, empathetic, team player.
- Sufficiently mobile and flexible to attend evening meets/forums.
- Well-presented and business like.
- Accurate, assertive and articulate, and attention to detail.
- Ability to challenge
- Enthusiastic.
- Adaptable
- Analytical and logical.
- Self-reliant and organized
- Encouraging to others.
- Persuasive

**Additional Requirements**:

- Enhanced Disclosure Check
- Full Clean Driving License

**What We Offer**
- Competitive Salary
- Employer contributed pension scheme
- Company Car
- Laptop, Phone
- Online Training Programs

**Salary**: £42,000.00 per year

**Benefits**:

- Company car

Schedule:

- Monday to Friday

Work Location: On the road

Reference ID: LONDON tfo

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