Import Customer Services Clerk,

4 days ago

Felixstowe, United Kingdom A & S Recruitment Full time

The main purpose of this role is the day-to-day handling of Import shipments arriving at the UK on deep sea & short sea service. The job holder is responsible for keeping customers informed of all that is relevant to their shipment and providing ‘best-in-class’ customer service. Whilst ensuring that the Lines charges are recovered, systems kept up to date and clear reporting of information is handling appropriately.

Main

**Responsibilities**:

- Maintain and enhance customer satisfaction levels to ensure customer retention and create sales opportunities for the commercial team. Keep commercial team informed of issues
- Make bookings with overseas offices and keep the client informed.
- Liaise with customers to arrange deliveries and release of containers. Book deliveries in Odyssey and advise Transport. Check transport call-over to ensure that dates, times and destinations are correct.
- Work closely with transport department to ensure we maximising our transport opportunity whilst maintain customer satisfaction.
- Check deliveries daily and advise customers and other stakeholders of late runners and delivery issues and arrange re-bookings or provide other solutions as required.
- Manifest in a timely manner and work with overseas agencies to ensure accuracy of bookings.
- Communicate rollovers/vessel delays to UK customers and ensure amendments are completed.
- Complete all operational functions in a timely manner and to a high level of accuracy (deliveries, collections, merchant own haulage requests)
- Maintain thorough knowledge of internal/external systems and services, as well as legislation and maritime regulations.
- Proactively communicate with other departments to ensure ‘best-in-class’ customer service
- Develop and maintain a good rapport with colleagues in the Head Office and with trade, overseas agencies, suppliers and customers
- Suggest ways to improve customer service and running of operations and support continuous improvement in everything we do
- Issue invoices for charges payable in the UK through Odyssey and ensure that payment has been received from non-credit customers
- Ensure all criteria is met before release of shipment and release to the correct party (payment in advance for non-credit customers, Bills of Lading, Customs release and Letter of Indemnity)
- Handle customs clearance information on behalf of the client
- Provide cover for colleagues during holiday and sickness
- Any other duties that may be reasonably required by the business

Person Profile, Skills and Experience
- Good understanding of Import shipping procedures
- Good deep sea and/or short sea shipping knowledge
- Basic understanding of customs procedures
- Good knowledge of port systems Destin8 and CNS
- Good knowledge of Odyssey system
- Professional and confident telephone manner

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