Training Administrator
3 months ago
As the leading business aviation company in Europe, TAG Aviation provides unrivalled opportunities to build a career in the private aviation industry. We attract and maintain high quality staff and in return we employ people who are loyal and committed and who have a passion for client satisfaction.
TAG Global Training are looking for a Training Administrator to join the team at Farnborough.
**TAG perks - We're really proud of our culture and what we have to offer**:
- Enhanced annual leave, rising with service
- Company pension scheme
- Life assurance
- Health insurance
- Enhanced sick pay
- Employee assistance programme
- Dedicated learning & development team
**Plus, a variety of other perks including**:
- Treat days
- Social events
- Wellbeing initiatives
- Cycle-to-work scheme
- TEDs premier nursery scheme
**TAG SPIRIT - Our mission and values mean a lot to us**:
At TAG Aviation, our mission is to put the client at the heart of everything we do by embracing Technique d'Avant Garde to inspire service excellence in the air and on the ground.
Our Company **SPIRIT **values allow us to achieve this mission:
**S**afety
**P**assion
**I**ntegrity
**R**espect
**I**nnovation
**T**eam spirit
**Training Administrator**
We are currently seeking a highly organised and detail-orientated individual to join our team as a Training Administrator in the TAG Global Training department at TAG Aviation UK. In this client facing role you will be the first point of contact for our clients and a role model for service excellence. As the Training Administrator you will ensure the smooth and efficient day-to-day organisation of training courses and future planning, take client bookings and manage the reception area.
Your key responsibilities will include:
- Front of house ambassador for TAG Global Training
- Build and maintain relationships with clients and key stakeholders
- Update and review the reception manual monthly
- Advise Farnborough Airport Security, meet and greet all visitors to TAG Global Training
- Provide support to Training Manager and instructors where required
- Process all booking requests from TAG and 3rd party in a timely manner, including eLearning
- Issue Training Agreement to new 3rd party clients
- Process any ad-hoc booking requests and training
- Ensure all Safety Equipment details are obtained for all students attending the relevant courses
- Raise all course Invoices, process, and check payments
- Produce and issue all certificates for course attendees
- Collate monthly figures and KPIs for the business
- Arrange catering for students, ensuring all reception areas are kept tidy
- Arranging transport ad 3rd party facilities for training as required
- Actively promote TAG Global Training Courses via social media and written materials
- Filing and e-filing
- Co-ordinate and process all documentation for the TAG Academy in line with UK and European Regulations
- Ordering Stationery and catering supplies
- Taking minutes for meetings as required
- Support Training Manager with recruitment
- Participate in internal and external audits
Salary band for this role is £23,000 - £25,000, depending on experience.
**Essential**:
- Must hold a full UK driving licence
- Able to work with all levels of staff and demonstrate strong customer service skills
- Diplomacy and confidentiality
- Able and willing to promote the TAG reputation and image
- GCSE Maths and English
- Strong face-to-face customer service background
- Organised, positive and approachable with a 'can do' attitude
- Good communication, interpersonal skills and smart appearance
**Desirable**:
- Microsoft Office skills - particularly Excel
If you're looking for an exciting and challenging role in the aviation industry, and have the skills and experience we're looking for, we would love to hear from you.
- TAG Aviation is committed to providing equal opportunities to all employees and applicants for employment. We do not discriminate on the basis of race, colour, religion, sex, national origin, age, disability or any other legally protected characteristics. We believe that diversity and inclusion are essential to our success as a company and we strive to create a workplace that is welcoming and inclusive for all our employees, where everyone feels valued and respected._
- Our people are the difference_
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