Customer Service Representative
4 days ago
**Salary**: From £21500-£21500
**Customer Service Representative - Peterborough**:
**Summary of the role**:
- These are permanent, full time jobs
- Our full-time working hours are 37.5 hours per week, Monday to Friday between 8am and 5pm. Hours are flexible between these times
- No weekend or evening shifts
- The starting salary is £21,500
- We are based on the grounds of Lynch Wood, just outside the city centre, with free on-site parking and well connected via local trains and busses
**Benefits**:
- We offer 23 days holiday (plus bank holidays)
- Eligibility for an annual discretionary bonus scheme
- A contributory company pension scheme
- Free parking is available on our site
- Excellent employee wellbeing and assistance support programmes
- Expansive employee discount site saving you money on anything from your weekly food shop, to holidays, electrical goods and financial services
- Pay review after 6 months
**What will you be doing?**
As a Customer Service Representative, you'll be primarily phone based providing support to our customers; advising members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service.
**What are we looking for?**
- A passion for helping people and providing great service. This may have been gained through work in a call centre environment, retail, hospitality, travel, or other customer-focussed environments
- A desire to learn. From day one, we will invest in your professional development by providing extensive group and personalised training that will assist with your growth as a first-class Customer Service Representative.
- People who are great at building rapport and explaining things over the phone
- Knowledge using Microsoft Office (e.g. word, excel) and a variety of computer systems
**Who are Diligenta?**:
Diligenta's vision is to be acknowledged as the best platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. As a business, we drive a culture that is founded on positive change and development.
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