Customer Service Representative

2 weeks ago

Darlington, United Kingdom Northgate Vehicle Hire Full time

**Salary**:£20,961.49 per annum plus up to £1,200 bonus With a progression scheme to increase your salary up to £24,422.48
**Location**: Darlington, with possibility of hybrid working upon successful completion of probation
**Contract**: Permanent - Full Time
**Hours**: 37.5 hours per week, between 8am and 6pm, including 1 in 3 Saturday Mornings

**Are you a motivated individual with a passion for providing excellent customer service?**

**Do you thrive in a fast-paced, business-to-business environment? Look no further**

We are currently seeking talented Customer Service Representatives to join our growing team in Darlington. As a valued member of our team, you will share our departmental values and work collaboratively to achieve our KPIs. With an appetite for learning, a proactive approach to problem-solving, and a positive outlook, you will take ownership and provide solutions to a wide variety of customer requests.

A key attribute for success in this role is the ability to effectively manage customer requests and provide a high level of service to all stakeholders, both internal and external. By keeping our customers at the forefront of every transaction, you will strive for a one-touch resolution, reinforcing our culture of people talking to people.

**Don't have call handling experience?**

Not to worry, we have an excellent training team ready and waiting to get you started on this new venture.

**What’s in it for you?**

**Salary**:

- £20,961.49 per annum depending on experience, plus up to £1,200 bonus With a progression scheme to increase your salary up to £24,422.48

**Annual leave-** 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday

**Pension**:

- Aegon 5% Employer Contributions.

**Financial Benefits**:

- save-as-you-earn scheme, employee referral scheme
- earn £1,000 per person you successfully refer, free life assurance and access to our **Benefits App **offering unlimited access to a huge range of **retailer discounts** and **cashback deals** (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).

**Lifestyle & Wellbeing Benefits**:

- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

**Motoring Benefits**:

- access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.

**About you**:

- You’ll bring impeccable administration and organisational skills to the table, making you a master of productivity and efficiency.
- With good IT literacy, you will be a tech-savvy superstar in any work environment.
- Your ability to understand and empathise with customer queries and complaints means you can always provide a professional and personalised response.
- You’re a true wordsmith with exceptional communication skills, both written and verbal.
- You’ll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.
- Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.

**About us**

Part of Redde Northgate plc, Northgate Vehicle Hire has grown to become the UK’s largest B2B light commercial vehicle rental provider. We’re here to keep people and businesses moving, that’s what we do. Whether that’s by renting one of our cars or vans, managing a customer's fleet, servicing, and repairing their vehicles, assisting with insurance, helping to deal with the consequences of an accident, or selling off unwanted fleet. With the best people and businesses in the industry within our Group, no one else can do what we do

**Be part of our team

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