Quality Coordinator

5 months ago


Slough, United Kingdom Lanes Group Full time

**Quality Coordinator**

At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully.

Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators.

In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and, keeping our promises at all times is our absolute mantra.

Reporting to the Planning Manager (Planned Maintenance), the Quality Coordinator (known internally as Quality Reporting Coordinator) is an essential part of the Special Projects Division; organising, planning and liaising with the rest of the Planned Maintenance team as well as the Field Team and wider business to ensure operations run smoothly in the department.

**Position**:Quality Reporting Coordinator

**Location**: Customer Solution Centre, Slough, Berkshire

**Job Type**:permanent, full-time

**Hours**:Monday to Friday, 37.5 hours per week

**Salary**:£26,000 per annum

**Benefits**:24 days holiday (plus bank holidays); onsite restaurant; personal learning; workplace pension; free parking; free access to wellbeing support

**Interviews to commence as soon as possible**

**About the role**:
Due to continued growth and development, we are now looking for customer focused people to join us in our Utility Division, working on our Thames Water contract service to deliver real and effective solutions to waste-water network and drainage problems.
- Be a part of high performing teams in a fast-paced environment that embraces a culture of continuous improvement and be prepared to take responsibility and accountability for your role.
- Transferring and recording data into multiple spreadsheets in line with company's guidelines and standards.
- Process end of day reports and communicate reporting within the business
- Check in house management systems to ensure data is captured correctly and update accordingly before processing across multiple spreadsheets. Cross referencing this against the daily SA report.
- To liaise and communicate regularly with the field engineers and field management teams to ensure completion of work.
- Use in house management systems to raise further work acknowledgements for the client to review and decide next steps.
- To escalate operational difficulties to the planning managers in a timely manner, which enables solutions.
- Support the planning teams with various administrative tasks.
- To ensure call handling and GDPR are adhered to at all times and inbound & outbound phone calls are handled within the agreed time frame to help drive customer satisfaction.
- To allocate all WNS contract works to Field Engineers which ensures that work is programmed to optimise Field Engineers productivity, within specified geographic.
- To ensure field engineers are planned efficiently and to a high standard. To count towards the completion of jobs to help the team achieve monthly & yearly targets.
- To allocate work and meet all traffic management and permit requirements for a geographic area. Zero fines attributed to the allocation of work.
- Undertake any other reasonable duties, activities or projects as required.
- Be aware of Lanes Group policies and your responsibilities towards them.

So if you enjoy working in a fast paced environment and delivering only the best in customer service, where no two days are the same and want to join a growing company that not only values you and your ability - but also strives to develop your potential and further your career progression, then _we _are the right Company for you.

What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.

**About you**:

- Be hard working and respectful
- Comply with health and safety standards.
- Have great interpersonal skills to create relationships with the team, engineers, and wider Lanes Group network
- Have basic knowledge of both Microsoft 365 and Google Suite
- Have solid communication skills (both written and verbal) with professional telephone etiquette
- Be resourceful and proactive
- Multi-task, prioritise, work under pressure and on own initiative
- Have the ability to deal with people at different levels

**_
Lanes Group are a signatory of the 'Charter for Employer Positive About Mental He



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