Retail Sales Advisor

4 months ago

Edinburgh, United Kingdom Powerhouse Fitness Full time

**Overview**:
At Powerhouse Fitness, we have an excellent opportunity for a part time Retail Sales Advisor based at our Edinburgh store (approx. 15 hours per week). We believe it is important to provide quality support for our Customers. We need our Retail team to be confident, polite and personable individuals with outstanding communication skills to provide a first class Customer journey in store (and on the telephone when appropriate).

**Benefits**:

- Full training
- 30 days per annum paid holiday (inclusive of bank holiday allowance) (pro-rata for part time)
- Pension scheme (5% employee, 3% employer)
- Life Insurance (4x annual salary post probationary)
- Generous staff discount (post probationary)
- Access to Perks at Work

**Retail Sales Advisor Key Responsibilities**:

- Ensure a first class customer journey and in-store experience by being approachable and delivering friendly customer service
- Building an in-depth knowledge of our products and services to enable to provide outstanding support customers
- Confidently managing the full customer journey with ease in order to delight the customer with the aim to impact our trust pilot score positively alongside ensuring repeat business
- Work with the store manager and assistant manager to replenish stock, visual merchandising and ensuring stock remains clean and well presented
- Support with stock checks and changes to shop layout as directed by the retail management team
- When trained, comply with the cash handling requirements and cash reconciliation and banking procedures
- Support by bringing ideas and implementing footfall driving activities such as demonstrations, price promotions and any other marketing activity
- Maintain a safe environment on the shop floor for the team and customers
- When trained, be a key holder for the store and adhere to security and safety requirements
- Continuous personal improvement; constantly striving to grow and develop self and team; deliver and support with any relevant training, preparation of manuals etc.

**Who you will work with**:
In addition to the working with a great team, you will connect with other retail stores, sales, customer care and our warehouse team.

**You will need**:

- To maintain a calm, confident and enthusiastic manner when dealing with Customers
- To be able to make recommendations to customers and close sales
- Confident communication skills, both written and verbal
- Understand the customer journey and how to create a welcoming store environment
- To generate sales
- The ability to work collaboratively as part of a wider team
- To use own initiative and be self-motivated

Above all else, you will need to be a great communicator who puts our customers at the centre of everything we do.

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