IT Trainer

We are working with a top-tier law firm in East Anglia that is seeking an IT Trainer & Application Support Specialist.

The IT Trainer & Application Support Specialist can work from any of my client’s offices in Spalding, Peterborough, or Huntingdon. Hybrid working is also an option.

The previous employee in this role was in fact, a Legal Secretary, my client is keen to hear from individuals from Legal backgrounds.

**IT Trainer & Application Support - responsibilities**:

- To deliver IT induction and fulfill ongoing training needs, providing new starter assistance as required
- Testing new or updated systems and preparation of supporting release notes and training notes.
- To implement an appropriate IT competency framework with relevant training/training resources and systems to track and report individual progress
- To efficiently manage all IT training requests, bookings and training records
- Liaison with the development team and outsourced IT service provider to ensure effective implementation through training on new projects/system updates / best use of existing systems

**IT Trainer & Application Support - skills & experience**:

- Excellent interpersonal skills
- Ability to quickly learn new software and business processes and translate knowledge into training/learning resources
- Demonstrable problem-solving ability and willingness to persist and overcome obstacles.
- Proficient in using Microsoft Office products - i.e. Outlook, Word, Excel, and PowerPoint.
- High level of understanding of technical issues which may effect the business including, but not limited to, identification of new solutions.
- Ability to work well under pressure and manage/prioritise workloads.
- Highly developed organisational and time management skills.
- Ability to negotiate and persuade at all levels, including senior management, in order to achieve a successful outcome.