Technical Support Engineer

2 weeks ago


Huddersfield, United Kingdom NRG PLC Full time

My client is currently looking to welcome an experienced technical support engineer to the growing business needs. You will be responsible for providing timely and polite technical support to clients either remotely or on-site as required, whilst upholdingthe company's values of Honesty, Integrity, Knowledge, and Excellence.
With set company values my client are open to allowing their colleagues to develop and grow skills and be very hands-on with exciting new technology. If you are looking to learn new skills within an environment that provides an open and marketing-leading viewon personal development and flexible working.

**Responsibilities**:

- Provide 1st class customer service in all that you do.
- To monitor and assist with service tickets and calls on the helpdesk.
- Help monitor to ensure mínimal IT system downtime for clients using the tools provided.
- Maintain accurate documentation of learnings and helpdesk tickets.
- Take part in system design and work with Colleagues to complete customer installations.
- The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.
- Hardware installation including creating or adapting networks
- Providing Technical Support directly to clients
- Remotely accessing customers' Servers and Workstations to resolve any issues
- Working closely with senior engineers both on and off-site to develop a firm understanding of customer systems and requirements
- Providing 1st class customer service.
- You will also have the opportunity to see projects evolve from the initial meetings to the final sign-off.

**Technical knowledge**:

- Virtualisation
- VoIP
- Office 365
- Azure
- Strong Network and diagnostics -VPNs, VLANs,

**Benefits**:

- Amazon gift vouchers
- Last Friday of the month work gathering
- Friday morning breakfast from the business
- Fully flexible home and office working



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