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Bodyscape - Front of House Team Member

4 months ago

Belfast, United Kingdom Andras Hotels Full time

**About Us**

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company.

**What is the job?**

This role is such a pivotal role within the business as you are the first and last point of contact with all of our customers, answering any queries they may have face to face or over the phone. Creating a friendly, relaxing and professional environment, you’ll provide exceptional and efficient customer service and as working as part of the Front office team you’ll give a warm welcome, answering queries in a caring and helpful way, and ensuring everyone feels valued.

**Hours**:
16 hours per week

**About The Role**

**What we offer**
- Discounted hotel rates at 6000 hotels worldwide
- Recruit a Friend scheme
- Employee of the Month Award
- Health Care Cash Plan
- Increased annual leave with service
- Discounted rate at BodyScape Health Club, based at Crowne Plaza
- Andras Academy - Training & Development Programmes & progression opportunities within the Andras Hotels Group

**Your day to day**
- Communicate positively with club members providing a positive outlook to work and fitness
- Show productivity and positivity in a pressurised environment
- Meet individual team targets on a daily, weekly and monthly basis
- Be well presented, professional and polite at all times.
- Promote the sales of fitness products and merchandise
- Support the membership team and contribute towards membership sales targets in club
- Ensure the cashing up procedures are followed and banking completed in line with company expectations.
- Have passion for the overall standards and appearance of the club at all times, focusing on giving every member excellent service
- Ensure the facility meets Health & Safety requirements.
- Promote benefits to members by showing them how to use it
- Manage problem swipes effectively.
- Drive positive member retention through delivering reception processes to an excellent standard, encouraging members to get involved with peak time gym floor activity and Group Fitness by making tanoy announcements, and having 121 conversations to encourage participation.

**How do I deliver this?**

We genuinely care about people, and we show this through living the Andras Hotels behaviours.
- Team Work - work cooperatively and effectively with others
- Positive and “Can Do” attitude - positive, friendly manner with customers and colleagues
- Commitment - “I do what I say”, commitment to do the best in everything I do
- Diversity & Respect - welcome, include and demonstrate respect for all individuals from all groups
- Integrity - honest, respectful and accountable

**Required Criteria**
- Experienced in a high standard customer service, customer facing role
- A passion for fitness and helping others work towards goals

**Desired Criteria**
- Experience working in Front of House/ /Reception
- Experience working in Front of House in a gym
- Qualified in First Aid
- Qualified in Pool Operations
- Experience of being a key holder for the gym

**Skills Needed**

**About The Company**

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland.

Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

**Company Culture**

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company

Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

**Company Benefits**

What we offer

Health insurance, Vacation/Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Gym membership or wellness programs, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking/Discounte