Technical Support Apac
4 weeks ago
Job Description:
The Technical Support Engineer will be responsible overall for processing technical support requests that come in from customers.
- Ensuring support requests are dealt with in a timely manner and updating CRM appropriately.
- Ensuring RMAs and Support cases are resolved successfully, and knowledge base updated.
- Pre and post sales activities including gathering and utilizing internal & external customer feedback to lead continued sales and growth.
- Providing technical assistance to sales team on an as needed basis.
You will have:
- A keen eye for detail and completion of complicated task through active listening and problem solving.
- Ability to communicate effectively, confidently, and professionally with both channel partners and end-users.
- Desire and flexibility to excel and succeed in a technical support environment.
We are looking for:
- Fluency in Mandarin and English.
- Ability to work well under pressure.
- Ability to time manage multiple tasks.
- Ability to travel on regular and short notice.
- Understanding of IP Networks (addressing, protocols, switches etc).
- Professional and confident telephone manner.
- A positive team player with excellent communication skills.
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