Operations Manager

2 days ago


Minworth, United Kingdom TVS SCS Full time

Job title:
Pharma Operations manager

Reporting to-:
National Pharma Operations Manager

Division-: Courier

Location: Field Base

*Job Responsibilities*
- Managing the respective On-site Supervisors
- Working with the relevant on-site team to ensure the standards and customer requirements are met & exceeded.
- Working with the customers national, regional, and local teams.
- Liaising with the National Pharma Operations Manager to deliver the agreed contractual requirements with the customer.
- Daily agree with the local depots on the unplanned Ad Hoc requirements and source the drivers needed
- Ensure that all On-boarding process and procedures are followed.
- All the drivers are correctly added to the I fleet system
- Ensure the weekly sales reports and dockets are promptly loaded onto the system
- Where needed when any issues arise to ensure they are giving support to the onsite teams
- Manage critical incidents from investigation through to resolution
- Support the customer and local teams with any internal or external audits
- Support all TVS internal compliance audits

*Key Relationships*
- National Pharma operational manager
- Key persons in the customer operational team
- Internal operational teams
- Customer relationship manager
*Knowledge, experience, and personal attributes*
Must have Knowledge and experience
- Operational background
- Experience in transport and logistics
- Report writing experience
- Good IT skills

*Personal attributes*
- Good communication and interpersonal skills
- Smartly dressed and groomed
- Resilient
- Decisive
- Attention to detail
- Self-motivated/driven
- Full and clean driving license

*Desirable*

*Knowledge and experience*
- Knowledge of Pharma
- Knowledge of MHRA requirements
- Experience in Auditing
- Courier experience

Security screening

It is a condition of employment that all staff can provide a satisfactory screening report (Level-1) from the Criminal Records Bureau (CRB).

Additional levels of security screening (PES checks) may be requested and GDPR certification will be required in line with current legislation.

Car allowance

INDPERM

**Salary**: £29,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Wellness programme
- Work from home
Schedule:

- Day shift

**Experience**:

- Operations management: 1 year (required)
- Pharma courier operations: 1 year (required)

Work Location: On the road



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