General Manager

2 days ago

Derbyshire, United Kingdom Grafton Recruitment Full time

**General Manager**

**Derbyshire**

**£60,000 - £65,000**

Grafton UK are recruiting for a Global Logistics Provider in the Derbyshire area to appoint a General Manager to provide leadership ensuring high performance and operational delivery of the site.

The General Manager has overall accountability for leading a Full and Part load UK Transport operation working from the brand-new state of the art flagship Depot in Derbyshire. Reporting to the UK Domestic Director the role will be directly responsible forproviding a high-quality service for Domestic Customers with full load operations around the UK.

The General Manager must ensure that all UK Customers are serviced in line with business expectations and key performance indicators, whilst being directly responsible for commercial development, operational quality and financial performance.

The role will manage an operations team who control a UK fleet servicing large volume blue chip customers, ensuring their management team, customer service and administration support team all work together to achieve service performance as well as vehiclecompliance.

The role also requires excellent stakeholder management with numerous internal customers across multiple markets.

A critical part of this role will be to seek and develop commercial opportunities that will increase company's revenues and profitability through providing enhanced value-added service.

Job responsibilities:

- Continuously develop personal knowledge of supply chain/operational processes, financial objectives, and general business acumen to benefit organisation's client's and their own personal career development.
- Review and maintain procedures and processes that guide company's operational & administration team's in support of the customer's logístical needs, helping to establish new procedures if necessary.
- Responsible for the direct relationships with each customer, both operational and financially.
- Responsible for the recruitment, training, development, and discipline of all personnel associated with your allocated accounts, maintaining appropriate liaison with the Company's HR department.
- Ensuring that all employees within your responsibility area work to the required standards of the Company and are assessed through regular performance reviews.
- Monitoring, on an ongoing basis, the performance of all direct reports, and undertake regular reviews in accordance with the Company's procedures. In addition to ensure that the employee engagement concept (known as the People Plan/appraisal system) isembedded and practiced within the site.
- Promoting the business and its associated companies within the Group by always adopting a professional approach.
- Ensuring that there is regular & effective communication through team briefings.
- Drive service improvement by promoting, supporting, and implementing the site continuous improvement program's
- Maintaining effective liaison with the Company's Business development and Global Account Management Teams (if you customer is a nominated Global Account) team to ensure the maximum recruitment of new customers and the development of the existing customerbase in line with the Company's strategic objectives and targets.
- Develop and continuously maintain business plans to identify account objectives, company's vision, KPI's, measures for success whilst identifying resources to reach and exceed these objectives

**Requirements**:

- Strong commercial and financial acumen
- Able to demonstrate P&L responsibility
- Supply chain/logistics/warehouse operations experience
- Proven track record in delivering effective site profitability
- Customer focused
- Data driven
- Able to influence stakeholders at all levels
- Good understanding of Warehouse & Final Mile Distribution processes and procedures
- Excellent people management skills
- Experience of Warehouse Management & Planning Systems
- Continuous Improvement & Lean Methodology experience, evidenced
- Passionate about delivering high quality customer service
- Must have experience in working in a full load UK truck operation, managing a fleet of vehicles.
- Lean methodology, Continuous Improvement, Six Sigma experience preferable.
- Degree Qualified (desirable)
- Demonstrable evidence of high performance in Profit and Loss, Budgeting, and financial reporting
- Minimum of 3 years Site Management Experience

**Benefits**:
25 day holidays plus bank holidays

Car/car allowance

Bonus scheme

Health Insurance

Life Assurance

**HOW TO APPLY**:
To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact our Leicester office and ask for Kate Kirszak.

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