Renewals Coordinator

**Role Purpose**: To provide a professional renewal service to Landlords and Tenants, which surpasses all customer expectations. Be committed to achieving and exceeding your own and your team targets.

**Responsibilities**:

- To take individual responsibility for delivering a quality, personal service to your designated portfolio of customers and colleagues, within a compliant and professional manner
- Work as a team player to provide cover for colleagues in their absence, ensuring deadlines are met and service levels adhered to
- Contacting both Landlord and Tenant three months prior to a tenancy end date and effectively negotiating a tenancy renewal
- Negotiating rental increases in line with local market conditions
- Handling objections effectively
- Producing tenancy paperwork in accordance with legislative requirements and following of Lettings' procedures
- Raising the correct fee and obtaining payment in accordance with the Landlord’s TOB and Tenant regulations
- Using the company tools and systems to chase and execute tenancy documents
- Maximising the fixed term renewal’s conversion, and ensuring cross referrals of potential business to other parts of the Group
- Ensuring internal procedures are followed and continuously support achievement of business growth goals

**Experience & Skills Required**:

- Experience in Lettings, contract negotiation or customer service-based roles
- Outstanding communication and customer service skills
- Ability to successfully negotiate and influence with a variety of customer types
- Enjoy working at a fast pace with high volumes
- A keen eye for detail and committed to getting things right first time
- Enjoy working in a target driven environment and working to deadlines
- Ability to develop and maintain strong internal and external relationships
- Good team Player
- Able to stay calm under pressure
- Excellent organisation skills
- Excellent PC and related technology skills

**Functional Knowledge (training provided)**:

- Level 3 - Technical award in Residential Lettings and Management (within 12 months of joining the company)
- By engaging with the company’s learning tools to continually enhance knowledge and skills, particularly developing:

- Working knowledge of Company’s Terms of Business and Tenancy Agreement
- Good understanding of the Housing Act 1988
- Customer relationship management techniques
- Negotiation and objection handling techniques
- Relevant processes, policies and standards
- **Working Hours**:

- Monday - Friday
- 37.5 hours weekly
- 9.00 - 5.30 (1 hour lunch) *
- On rare occasions, if business demands are necessary, hours may vary between 8am - 8pm Monday - Saturday with prior agreement_