Telecoach

**Key responsibilities are to**: To be responsible for initial triage of service users presenting with a self-determined crisis. Provide short term intervention over the telephone, appropriate to the individuals needs/presentation to de-escalate immediate crisis. Participate fully in providing quality care in line with local and national guidelines. To respond to any crisis that a service user may advise of.

Act as a role model in providing a service for people with mental health problems. To liaise with other agencies e.g. Adult Care Services, Children Schools and Families, Benefit Agency, Housing Authorities, CGL, voluntary sector etc., for joint planning with, or on behalf of, service users. To participate in regular supervision.

To contribute to multi-disciplinary working. Supervise and support Apprentice and Trainee staff. Act as the patients and relatives advocate. Maintain close liaison with any staff currently involved in a service users care.

To assist in the development of a psychologically based framework of understanding and care to the benefit of all users of the service, across all settings where care takes place. To implement psychologically-informed interventions to clients under the direct clinical supervision of a clinical / counselling psychologist. To contribute to the psychological offer in the crisis teams in both individual and group-based settings.