Implementation Specialist

8 months ago

Witney, United Kingdom Abbott Laboratories Full time

**About Abbott**

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

**The Opportunity**

Our Point of Care diagnostic portfolio spans key heath and therapeutic areas, including infections disease, cardiometabolic, informatics and toxicology. We have an exciting opportunity for an Implementation Specialist to join the team.

The Implementation Specialist UKI role will support the Commercial Team during the evaluation of Abbott Point of Care products, providing both tactical support, training, and effective management of the evaluation process. After any sale the Implementation Specialist will project manage the timely and effective installation and implementation of Abbott Point of Care products.

The specialist will also provide a field-based networking and connectivity resource to both customers and APOC team members. In addition, the specialist will be available to manage and oversee customer correlation studies and be available as a field-based resource in the event of a field action or customer complaint.

The Implementation Specialist will work in conjunction with Technical Support to provide training and education to new hires and as part of the on-going programme of education, support, and personal development.

**What You’ll Do**
- Responsible for timely account implementations
- Working with accounts as Project Manager, to coordinate and help execute all phases of implementation to ensure successful Point of Care Testing Programs with Abbott Point of Care products
- Responsible for providing effective, appropriate, and timely written and verbal communication to customers, Alliance Partner personnel, Abbott Point of Care management and other Abbott personnel as indicated
- Responsible for the first line support and installation of Abbott Point of Care networked products
- Work with the local APOC commercial team to introduce new products into existing accounts and expand usage of existing product
- Provide field-based education and support to new Abbott Point of Care employees
- Maintain suitable knowledge of the relevant healthcare markets and current Abbott Point of Care products and product areas
- Work with existing and potential customers to design and execute correlation studies with APOC products
- In conjunction with other members of APOC staff to be available as the field-based contact and resource to manage customer complaints and field actions when required.

**Required Qualifications**
- Appropriate relevant healthcare experience e.g., Medical Technologist, Respiratory Therapist, Registered Nurse, Point of Care Coordinator
- Degree level education
- Experience of protocol design and implementation
- Must have experience of presenting in a clinical healthcare environment
- Must demonstrate a comprehensive knowledge of critical care or laboratory environment and procedures
- Must have a demeanour and energy level conducive to providing catalytic action to a diverse group of individuals. An outgoing individual who possesses interpersonal skills, which create followers, not conflict. Must have a “can do” attitude and not be intimidated by obstacles or conflict.
- Outstanding project management skills required. Must have the ability to initiate action and coordinate the actions of others. Must have the ability to coax timely completion of tasks from others.
- Must be well organized with excellent follow up skills and the ability to adjust and readjust priorities
- Must have excellent communication skills, and be equally at ease in a one-on-one situation as well as group presentations and negotiations
- Must have good PC skills and a working knowledge of Microsoft Office products
- Must have a basic knowledge of networking and computer interfacing to set up networks and basic data management.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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