Portfolio Coordinator

Full time permanent position available (40 hours per week and includes some weekend work on a rota basis)

**Office location**:
Wadebridge, Cornwall

**Our company**:
Perfect Stays Limited was established in 2011. We specialise in providing spectacular holiday homes in beautiful locations across the South West. With an industry leading website and commitment to quality in everything we do, we have a continuously growing portfolio of luxury homes and a dedication to creating unforgettable experiences for our guests.

Our ethos is simple; we want to match our guests to the property that is best suited to their occasion and group requirements, and once found, we want to ensure that guests can truly maximise their time and enjoyment through our in-depth local knowledge and extensive concierge service. As a luxury brand, exceptional customer service is at the centre of everything we do.

**The position**:
We’re looking for a highly organised and proactive individual with a passion for outstanding customer service. This is a fast-paced, customer-centric role encompassing a range of different tasks and activities, from supporting individual property owners with the rental of their home, to property quality assurance checks, ensuring each property is legally compliant, building relationships with local businesses, general office administration, creating and updating customer literature.

Working alongside other team members within the portfolio team, you will be responsible for maintaining positive relationships with clients. In addition, you will be expected to jump in and assist the wider team on a range of projects where necessary, in particular with the guest coordination team. This diverse position offers lots of task variation and is vital to our unique service proposition, and the daily running of the business.

**Main duties and responsibilities**:

- Direct contact for existing property owners offering support, guidance, and assistance in overcoming any issues and maximising the rental performance of their home.
- Working with property owners, suppliers, guest and marketing team to support new property set ups
- Creating and updating written content for company materials, including booking and property information
- Ensuring compliance items are communicated effectively with owners and servicing companies
- Carrying out detailed Quality Assurance checks at all our properties
- Carrying out telephone meet and greets at several of our properties
- Day-to-day office administration

**Required experience**:

- Exceptional organisational skills as well as the ability to multi-task and adhere to deadlines
- Clear ability to be proactive and take initiative
- Outstanding written and verbal communication skills
- Ability to deliver a high level of customer care and problem solve effectively
- High attention to detail
- Proficient in Microsoft Office (Word, Excel, Powerpoint, Outlook)
- Strong work ethic, integrity and ambition to succeed
- Ability to adapt to a fast-paced working environment with a can-do attitude
- Strong background in office administration
- Previous customer service/tourism experience

**What we offer**:

- Spacious modern office
- Ongoing training and development
- 28 days holiday
- Increased benefits linked to position and length of service
- Quarterly team activity afternoons
- Occasional team stays at new property additions to our portfolio
- Team ‘Health, Wellbeing and Environmental’ Ambassadors for a healthier work environment
- Excellent career opportunities within a growing company
- Opportunity to work in a professional, dynamic and fun working environment

**How to apply**:
**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

COVID-19 considerations:
Our office is COVID secure with all safety measures being met or exceeded to ensure our team remain safe at work.

Application question(s):

- Are you happy to work every other Saturday on a rota basis?

Licence/Certification:

- Driving license and own transport? (required)

Work Location: One location