Receptionist
7 months ago
**Farnham Vets4Pets**
**Veterinary Receptionist**
**Salary in line with National minimum wage**
If you enjoy providing great service and working in a team, we have just the opportunity for you at our Farnham Vets4Pets practice to start as soon as possible.
**What your typical day will look like**
- Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
- Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
- You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
**This is a Full or Part Time Role working between 30 and 40 hours a week plus 1:4 weekends (6 or 8 hour shifts)**
- You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
- You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
- You are calm, attentive, and always focus on the clients’ needs.
- You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
- You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
**Your job will include**:
- Answering phones quickly and effectively dealing with all our client enquires.
- Booking appointments, register new clients and pets, request and process payments.
- Entering data accurately in our practice management software.
- Managing the diary on a daily basis.
- Ensure test results are reported and filed on schedule.
- Ensuring the reception area meets our hygiene standards.
- Cashing up each day.
**You will need to demonstrate**:
- Excellent face-to-face customer service experience.
- An excellent telephone manner.
- Strong communication skills.
- A proactive and can-do attitude and problem-solving skills.
- Competent computer skills with the confidence and ability to learn to use a new practice management system.
- The ability to work to a consistent high standard in a high-pressure environment.
- Available to work shifts starting at 8am or finishing at 19.15pm.
- Previous reception experience desirable
**Benefits**:
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.
We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.
Location: GU9 9QJ
- Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you_
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