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Senior Support Worker

4 months ago

Hertford, United Kingdom Mind in Mid Herts Full time

Reporting to: Project Officer
- Responsible for: Managing support services for individuals and groups of people at our Hertford office
- Duration: Fixed Term Contract 12 Months
- Hours: Part time, 12 hours per week, flexibility required
- Salary: £22,290 per annum pro rata
- Location: Based at Hertford, there might be occasional need to travel to the other Mind in Mid Herts centres (including Welwyn Garden City, St Albans and Stevenage)
- Closing date: 12 noon Friday 14th July 2023
- Interviews: Tuesday 25th July 2023

We are Mind in Mid Herts, a leading mental health charity based in Hertfordshire, affiliated to National Mind, with centres in St Albans, Stevenage, Hertford and Welwyn Garden City. We are working to reduce the stigma of mental health diagnosis and we support people with mental health conditions to create a pathway to recovery. We are innovative in creating services to improve wellbeing and to prevent the development of mental health issues. Through education and support, we aim to improve people's awareness of how to be proactive in looking after their health and wellbeing. We will not give up until everyone experiencing a mental health problem gets support and respect.
- Mind in Mid Herts (MiMH) is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment and harassment on the grounds of all the ‘protected characteristics’ as identified by the Equality Act 2010. It is MiMH's intention that this job description is a guide to the major areas and duties for which the jobholder is accountable. However, services will change and the jobholder’s obligations might vary and develop, so the job description should be seen as a guide and not as a permanent, definitive and exhaustive statement._

**Overall Purpose**

To work with the staff, volunteers and our partners, particularly supporting the Project Officer to ensure service users are offered 1-1 sessions, telephone and group support. Embedding a recovery orientated approach to all aspects of the role and responsibilities will be key. The recovery approach includes empathy, warmth, acceptance, authenticity, compassion and humanity.

The Senior Support Worker will need:

- To focus on the individual person not the diagnosis or service
- To monitor outcomes and evaluate the service
- To challenge stigma and provide a training role
- To work in partnership with those who need support and those who support them
- To enable and support self-management, promote autonomy and decrease the need for people to rely on statutory services.

**Principal Responsibilities**

**1.** **Operational /Service User**
- To assess and support service users in formulating their own support plan
- To work with the project managers to ensure a clear route of support is available
- To assess, plan, implement and evaluate individual user led support and recovery plans
- To develop support groups (facilitating if needed) working closely with our team and partners in the community
- To work with the team to identify progression routes and provide a safe and supported exit for service users
- To establish a supportive and respectful relationship with service users
- To promote empowerment and choice and support individuals to identify their own achievable and realistic goals and agree objectives to aid recovery
- To support service users to identify and overcome fears and within a positive relationship challenge negative self-talk using solution focused techniques
- To support people to access community groups that enable service users to participate in local community activities and maintain their independence
- To act as a positive role model showing professional and caring attitudes and behaviour towards other team members, partners, service users and carers
- To work in a way that acknowledges the personal, social, cultural and spiritual strengths and needs of the individual
- To ensure the service is fully accessible
- To involve service users in every aspect of the service.

**2.** **General**
- To be line managed by Mind in Mid Herts and to work closely with the team but to manage own workload, prioritising tasks and working on own initiative
- To work in line with the aims and objectives of Mind in Mid Herts
- To attend appropriate meetings to receive and provide information relating to services provided
- To build good links with referral partners and the wider community, such as Community Mental Health Teams (CMHTs), Housing Organisations, Community Drug and Alcohol Teams (CDATs), GPs and the Voluntary Sector
- To maintain up to date knowledge of legislation, national and local policies and issues in relation to mental health
- To participate in regular supervision sessions, staff meetings and all mandatory training as required
- To participate in general office cover as required
- To undertake any other necessary duties to ensure the smooth and successful development of the project, including administratio