Customer Service Advisor- Driving
2 weeks ago
At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a ‘Top Employer’ for 5 consecutive years. If you want to know what it’s like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as the **Customer Service Advisor - driving duties.**
You’ll be working for **George Boyd **in Kikrcaldy. George Boyd is one of more than 30+ exciting Saint-Gobain brands in the UK and is the UK’s specialist distributor of architectural ironmongery and commercial doorsets. Established in 1848, George Boyd has a reputation built over 150 years for outstanding design, reliability and service. Today as a modern forward facing company, we are uniquely positioned to bring you an exceptional range of innovative products and services, backed by extensive knowledge and experience.
**Is this role right for me?**
**_
This position is a Part time role working _**_20hrs per week - working pattern is flexible_**_.
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First and foremost, we always want to recruit talented people that align well with our values and way of working. We are looking for innovators, the problem solvers, the "out of the box" thinkers. Our customer base is diverse and nationwide and we strive for the highest standards of service. This role is to join our team and deliver excellent service delivery to the beating heart of the business, our customers
Our Customer Service Advisors will have previous experience in a retail or customer service background. The role will also involve assisting with customer deliveries in the work vehicle, assisting with deliveries and stock fulfilment.
For this role in particular we are looking for someone with the following experience and skills:
- Serving customers both face to face and over the phone
- Assisting with customer deliveries, therefore a driver’s licence would be required.
- Well organised
- Knowledge of the industry would be advantageous but not essential
- Results driven and enthusiastic
- Physically fit
**What will I be doing in the role?**
You will regularly be the first and last point of contact for customers visiting the branch so you play a huge part in delivering a fantastic customer experience as well as promoting and maximising sales. To support the team, you will;
- Maximising customer interactions to support achievement of sales and profit targets through upselling and cross-selling relevant products offering specific product advice
- Developing new customer accounts and lapsed accounts
- Realising full potential of all customer interactions and build strong, effective relationships with customers and suppliers, managing feedback accordingly
- Ensuring all customer orders are fulfilled in a timely fashion
- Supporting all Company initiatives
- Following plans to continuously improve customer experience
- Understanding local market issues and communicate to Manager to support sales growth plans
- Support stock take activities
- Maintain appropriate Housekeeping procedures to maintain a clean, safe and tidy working environment
**Who are we ?**:
**Are George Boyd and Saint-Gobain an Inclusive employer?**
We’re working hard to be, and we’re keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you
We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
**And what about flexibility?**
The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role (this could be flexible hours, a job share, part time, to name a few). We can’t guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.
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