Sales Advisor
2 days ago
_About the role:_
Client Advisors of this Iconic Luxurious British Brand act as Brand Ambassadors, sharing the brand's story and vision with it's clients by offering a personalised and tailored service.
Employees are empowered to inspire the brands customers with their detailed knowledge of the brand. Learning and development programmes have been put in place to give all Client Advisors the best-in-class tools needed to create a luxury experience every time.
Building relationships with both new and existing clients and delivering a personalised experience with commercial success are key components to this role.
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling. The Client advisor will inspire clients by conveying passion for the brand, fashion and luxury products.
- Key Responsibilities_
- Meet and exceed individual and store targets and KPIs
- Through storytelling and passion for the brand, inspire clients and create desire and love for the brand with every client interaction
- Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling Follow the Client journey to elevate the Client experience
- Be efficient in following-up and delivering after-sales services
- Contribute to the daily operations of the store
- Follow company policies, guidelines, and procedures.
- Foster team work and a positive work climate
- Client Engagement_
- Build meaningful relationships with Clients
- Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
- Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
- Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
- About you:_
You will have:
- A proven track record in delivering sales and exceeding targets
- Previous experience in Clientelling
- A strong interest in fashion, art and culture
- Strong product knowledge and good understanding of store retail operations
- Understanding of competitor products
- Experience in working as part of a team
- You will:_
- Demonstrates Confidence, Curiosity, Conviction, and Care
- Enjoys being part of a team
- Energetic, Pro-active and self-motivated
- Detail-oriented and creative with a passion for selling
- Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
- Results driven and commercial mindset
- Flexible, collaborative and adaptable approach to work
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