Customer Service Lead

2 weeks ago


Darlington, United Kingdom FPE Seals Ltd Full time

**Customer Service Lead Salary £28- £30k plus bonus**

The Company:
The Company is a progressive worldwide distributor and manufacturer of hydraulic and pneumatic seals and cylinder parts. We provide market-leading levels of customer service.

Job role:
Reporting to the Sales Manager, assist in leading the sales function providing first line supervision of staff whilst working as an integral member of the Customer Service team.

Applicants must have previous sales experience, good communication skills, be organised with good attention to detail and be able to work as part of a team guiding and motivating the team towards targets. Experience with CRM systems and Microsoft Office suite including Word, Excel is essential.

Duties will include:
Assisting the Sales Manager in: ensuring the smooth day-to-day running of the Sales department, allocation of enquiries, orders, samples, and incoming work requests for the team; coordinating communication with other departments within the business to support the sales process; assist in the training of staff members; maintain holiday rota and sign off on individual team members holiday requests; assist the Sales Manager in preparing sales budgets and forecasts for the team.; attend and contribute to sales meetings as and when requested to do so.

Experience in working for an industrial or technical company is preferred. Opportunities for career progression.

We are conveniently based on Barrington Way, near to Morton Park, Darlington.

Excellent benefits include:

- bonus scheme
- 25 days holiday plus bank hols
- workplace pension scheme
- cycle to work scheme.
- long service awards
- on-site canteen
- employee assistance programme
- healthcare cash plan

**Closing date 31st August 2023. We may close the position earlier depending on number of applicants.**

**Job Type**: Permanent

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: FPE W/Hse 01/23



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