Retail Data Analyst

5 days ago

Brighton, United Kingdom Clearline Recruitmentment Ltd Full time

Our client based in Brighton is an IT Solutions provider for leading global names in retail and fashion. They are looking for a Retail Data Analyst to be responsible for the delivery of their Retail-industry solutions through involvement in client servicesand support. This position is client facing and has daily interaction with the services, development and deployment teams.

**Responsibilities**

Client Services & Implementation Support - Differentiate the client as a Software Vendor
- Interact with client resources to provide guidance and input on how the client can support their operational initiatives
- Monitor client activity to identify features not being utilized as well as client performance; support the setup of new reports or tools
- Support implementations including, preparation of training materials, review reports for opportunity identification, participate in the development of results reporting
- Assist with the development of training materials and support client training initiatives

Solution Design and Development - Deliver the software solution
- Participate in testing, track results, and provide feedback to the development team to ensure quality releases
- Participate in the development of program materials and training video scripts
- Maintain and deliver up to date User Materials

Issues Resolution - Demonstrate urgency in ensuring resolution of issues
- Troubleshoot client Helpdesk (Zendesk) tickets and escalate as required
- Prioritise tickets to meet Service Level Agreements (SLAs)
- Log tickets in Zendesk and document steps taken to resolve issues to identify trends or areas requiring special attention
- Advise clients how to resolve or avoid reported issue

**Requirements**:

- Integrity - Ethical and honest. Maintains principle when faced with challenge
- Team Player - Active member of the team, collaborates with other team members and the wider business. Genuinely enjoys being a part of a team and shows support and interest towards co-workers
- Communication - Great oral and written communication skills. Able to deliver clear and concise information; demonstrates the ability to adapt to the audience
- Service Oriented - Natural desire to provide assistance; achieves a sense of reward through helping others. Constantly looking for ways to improve the service offered to client
- Self-motivated - Identifies what needs to be done and takes action; contributes new ideas; looks for ways to add value
- Detail Oriented - Able to think and articulate in very simple terms. Keen eye for detail and the ability to identify missing pieces. Organised and able to prioritise multiple responsibilities
- Problem Solving - Distinguishes between symptoms and causes. Able to see multiple parts and the relationships to identify and resolve the root issue; generates alternative solutions.
- 3+ years' experience in retail
- Strong MS Office Skills (Word, Excel, PowerPoint)
- Strong written and oral communication skills

**Job Title**: Retail Data Analyst

**Location**:Brighton

**Salary**:£Competitive

**Full Time**

**For more information, please contact Chloe McCausland at Clearline Recruitment.

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