Client Relations Senior Administrator

3 weeks ago


Aberdeen, United Kingdom Thorpe Molloy McCulloch Recruitment Full time

**Client Relations Senior Administrator - VR/27300**:
**Status**: Permanent

**Location**: Aberdeen

**Ref**: VR/27300

**Rate**: Available Upon Request

Though reporting into Facilities Manager, as Client Relations Senior Administrator you will hold supervisory duties to the front of house team.

**Main duties and responsibilities**

Administration:

- Ensuring a high level of customer service is maintained at reception and that clients/visitors have a safe and positive experience in line with company ethos and values.
- Using in-house database to book wellbeing services appointments for clients and follow up reminders.
- Signposting the range of services to clients and refer their needs on to the correct member of staff / volunteer.
- Communicating clearly and effectively with the Administration Manager to ensure they are briefed with demands from the Client Relations Team.
- Taking and managing room bookings and room set ups for charity, working closely with each department to ensure their needs are met.
- Processing payments through company in-house booking system for hospitality guests checking out of the facility.
- Working closely with Income Generation Team to accept and process financial donations.

Management:

- Guiding and supporting the Client Relations Team (including zero hours workers) to ensure they are developed in their roles.
- Directly managing and appropriately delegating to the Client Relations Administrator.
- Ensuring suitable weekend cover using a rota-based system for hospitality services using the bank of zero hours workers.
- Being an active member of the database management group to ensure the consistent use of charitylog to accurately reflect client numbers for Board reporting.
- Keeping clear monthly records, monitoring hospitality service bed usage and NHS funding.

**Applicants to this role require**
- Proven experience within a busy administrative role.
- Supervisory experience and working knowledge within hospitality would be beneficial.
- Good IT knowledge within Microsoft Office.
- The ability to work in fast paced environments with a positive, enthusiastic nature.

**What’s in it for me? (the applicant)**
- Supporting a local, valuable cause.
- Experience within an administrative / supervisor role in the third sector.

TMM Recruitment



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