Send Case Coordinator

**What's involved with this role**:
**Temporary SEND Case Coordinator**
**Reference no: S Gloucestershire RQ827799**
**Pay rate £16.28 per hour PAYE**
**This opening assignment is for 3 months**
**Enhanced DBS disclosure required** To hold caseload, in line with the job profile of the SEND case officer. To be responsible for statutory assessment and ensuring that are completed in a timely way, writing EHCP, identifying suitable schools and resolving parental issues. In addition to this, the role involves processing annual reviews within statutory timescales, attending annual reviews, processing change of placements, presenting cases to panel etc Key responsibilities:

- Receive information from customers and provide advice, help and support in response to customer queries. Help them to access services.
- Maintain an awareness of service standards, developments and other issues arising within your own area of work, reporting any problems to a more senior member of staff. This will ensure that the service quality is maximised, operations are run effectively and data is correctly recorded.
- Contribute to improvements in service delivery by suggesting how things could be done better.
- Accurately process information from a variety of sources in order to contribute to the delivery of the overall service.
- Ensure all information is processed in accordance with procedures and policies to given deadlines.
- To check and assess the quality of information received and clarify points to ensure that it is suitable to be processed. Explain to customers any inadequacies in the information received and the resolution which is required.
- Maintain and update information systems and databases to ensure that customer service details and information are completed accurately.
- Organise, sort and analyse specialist but relatively straight forward information and processes, highlighting and presenting any issues requiring further investigation.
- May be the main point of contact for a specialist part of the service, assessing and processing information, providing specialist advice and resolving issues and problems enabling the postholder to resolve most queries directly, with occasional direct contact with senior staff as necessary.
- If relevant accurately and efficiently record, monitor and maintain budgets/financial information/resources

**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:

- A relevant qualification e.g. NVQ Level 3 in health or social care or equivalent
- Understanding of the needs of service users and good interpersonal skills
- Experience in a relevant area of statutory or voluntary sector work in the health, education or social care field
- Experience of working with a broad range of people including families, education, social care and health care professionals
- Experience of leading multiagency meetings
- Experience of writing person centred plans/ report writing - able to write clearly
- Experience of, or be prepared to work in accordance with the Council’s safeguarding policies and procedures
- Have good interpersonal skills, be able to carry out assessments and communicate findings and risks to service users, families, carers

**by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.**
**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**
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**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
- Please refer to the Role Requirements section above - your CV must address the requirements listed.

**Other preferable/desirable details to include on your CV, if applicable**:

- Any local authori