Account Handler

**Account Handler**

We are working with an Established Broker with an excellent reputation within the Insurance Market.

Covering a varied range of Insurance Claims.

DUTIES AND RESPONSIBILITIES:

- To be the first point of contact for Clients in the reporting of a cross class of claims.
- Ensure all required documentation in support of claims, e.g., report forms, witness statements, proofs of value, and loss assessor’s reports are dealt with as a priority and despatched to insurers or their representatives without delay.
- Negotiate with insurers, as required, in relation to the settlement of claims, both in respect of policy liability and settlement amount.
- Maintain client records with up-to-date information regarding claims history, including updating of amounts paid on settlement.
- Assist clients in the pursuit of any uninsured losses sustained as part of a claim. This may be by direct assistance involving contact with third parties on behalf of clients, or by ensuring the client contacts their Uninsured Loss Recovery provider.
- Receipt of notification, investigation, and settlement of claims within authority limits granted under any insurer delegated authority arrangement.
- Maintain a diary system for all outstanding claims and ensure these are chased regularly, keeping customers informed of progress.
- Advise clients on their options should insurers refuse indemnity under any policy or wish to offer a final settlement figure below original expectation. This may involve invoking the formal Complaints Procedure, as set out in the insurer’s policy documentation,involvement of the Insurance Ombudsman Bureau and/or reference to any other dispute resolution facility.
- Provide regular reports to senior management in the business of any significant losses sustained by individual clients.

Remote/Hybrid working.

If you feel you have the relevant experience, then please submit your CV for consideration.

Or contact Su Partridge FIRP for further information.

The Recruiter Insurance Specialists are acting as a Recruitment Agency