Porting Administrator

Wavenet are a telecoms and technology company headquartered in Solihull. We’re a communications company with a difference and recognised as a leader in our field.

Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, dedicated Account Managers and unrivalled SLA guarantees on a wide range of our solutions, Wavenet is a trusted supplier of voice, data, cloud, security and mobile solutions to thousands of businesses across the UK. We have around 900 passionate colleagues working within our business, supporting our ever-growing customer’s needs.

We have doubled the size of the business in the last 18 months and have plans to increase our growth further. We’ve undertaken three acquisitions recently, and to maintain our market position, we need to ensure that we continue to be a great place to work, a company that people want to build their careers in, providing a platform for further company growth.

Job Title: Porting Administrator
Reports to: Collaboration Provisioning Manager
Role Type: Permanent - Full time
Location: Hybrid
Salary Range: £25,000 - £28,000 depending on experience
Hours of work: 37.5 hours per week Monday - Friday 09:00 - 17:30

**Summary and purpose of the Job**:
The role of a Porting Administrator is key to the success of our business as this role will be responsible for porting new and existing customers services to Wavenet.

Each day will bring different challenges from validating customers data with them to ensure we have all the information needed to commence the port of a service. You will also be accountable for liaising with third party suppliers to agree when the services will transfer to Wavenet ensuing our customers and internal stakeholders are kept informed. Once the service has transferred to Wavenet you will be responsible for performing technical tests on newly transferred lines to ensure the porting of services was successful as well as resolving issues and keeping customers informed along the way.

**Responsibilities (but not limited to)**:
The extent of your duties will include but are not limited to:

- Communicating with customers to obtain numbering/address details and Customer Letter of Authority ( CLOA.)
- Placing POV ( Pre-Port order validations) requests and sharing outcomes.
- Chasing suppliers for updates on POV and Number Porting requests.
- Challenging port incorrect port rejections.
- Problem solving failed number migrations and taking ownership to resolve the any issues, Address matching etc.
- Advising other teams on the progress of number migrations.
- Adding numbers to company and site ready for accepted porting date.
- Activating customer number migrations.
- Updating sales team, engineering teams and project teams on migrations status.
- Update engineers to advise on activating migrations.
- Update 999 address records for newly ported in numbers where required.
- Daily updates to the billing team with number charges.
- Monthly reporting on number migrations.
- Answer general numbering and porting queries.
- Any other duties as may be deemed necessary within the parameters of the role.
- From Time to time, go to an Wavenet office location for meetings with colleagues.
- Number Porting experience is desirable.
- Previous experience in telecommunications ISP/Support is desirable
- A customer focus and a strong 'can do’ attitude.
- Customer Service experience preferably from working in a call centre environment.
- A team player and the ability to work with people of all working styles, backgrounds, experience, etc.
- Excellent influencing and interpersonal skills with the ability to communicate at all levels.
- Proficiency with the Microsoft Office Suite (Outlook, PowerPoint, Word, Excel).
- A good understanding of web browsers and databases with the ability to understand IT technical terminology.
- Ability to prioritise and handle multiple tasks at any given time while also serving as a "go to" for all members of a large team.
- Ability to complete complex tasks and projects quickly, react with appropriate urgency to situations that require a quick turnaround.
- Must be flexible and able to commit the time required to get the job done in line with business needs.
- Highly organised with excellent time management skills and attention to detail.
- Eagerness to learn and develop and willing to go the extra mile.
- Reliable and approachable.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
- Work from home

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Remote