C&e Head Porter

6 months ago

London, United Kingdom Hilton London Bankside Full time

**C&E Head Porter**:
**Conference & Banqueting Operations - Hilton London Bankside**:
**Contract**:Full Time**
**Salary**:£25707.00****:
Opened in October 2015, Hilton London Bankside represents the next generation of design-led Hilton Hotels. Each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic urban grittiness and polished contemporary design.

Set in the heart of Bankside, just steps from some of London's most famous landmarks such as Tate Modern, Borough Market and The Shard, Hilton London Bankside is home to 292 stunning guest rooms including 25 bespoke suites which offer breathtaking views of the city skyline. The hotel also includes one beautiful penthouse apartment which boasts its own private roof terrace, a 100m2 entertainment area and views across the London skyline. In addition, the hotel brings a new neighbourhood eatery, OXBO Bankside to the area, alongside The Distillery, a cool and casual bar.

The hotel also features Bankside's largest and most exquisite Ballroom accommodating up to 700 guests theatre style or 500 in a banquet setting. With a private entrance, a 6-metre high ceiling, dramatic chandeliers, a balcony and sweeping marble staircase leading to the Bankside Ballroom, this is a spectacular venue for any grand celebration, fashion show, awards ceremony or corporate event.

1. Read and understand all particulars of Banquet Event Orders, including start time and beverage requirements.

2. After function, remove inventory and all beverage equipment to proper storage and clear off tables. Take out all garbage to dumpsters.

3. Retrieve and store bar glassware to proper storage.

4. Work effectively and efficiently with the banquet team.

5. Expediently communicate any challenges, guest complaints or requests to the Night Manager or Floor Manager.

6. Respond to the Floor Manager, instructions, and directions.

7. Observe all safety procedures during the execution of assigned duties.

8. Maintain a positive and professional attitude towards guests, co-workers, and management

9. Arrive at scheduled start time in appropriate uniform and ready to work.

10. Uniform must be neat and pressed.

11. Fully knowledgeable in drink recipes.

12. Knowledge of laws of liquor service.

13. Keeps work station always clean.

14. Ability to set-up Banquet Function Bar set-ups.

15. Collect all necessary equipment, beverages, etc. to set up designated area.

16. Polish all glassware and prepare needed bar fruit.

17. Provide beverage service to guests in a professional and courteous manner consistent with established standards and levels of excellence.

18. Report to Floor Manager before ending work shift.

19. Other duties as assigned.

**What We Offer**:
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

- 28 holiday days (pro rata for part time)
- Automatic Enrolment into a workplace pension scheme
- Heavily discounted hotel stays and food & beverage discounts
- Use of Hilton team member rates, with the GO Hilton travel programme
- Amazing high street and lifestyle savings for you and your family
- Uniform
- 24/7 Employee Assistance Programme for you and your family

**About Us**:
Set in one of London’s oldest and most culture-rich parts of the capital, Hilton London Bankside is ideally located just a walk away from some of London’s most famous landmarks including Tate Modern, Shakespeare’s Globe, Borough Market and The Shard.
With a strong focus on design, each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic Bankside urban grittiness and polished contemporary design.
You will find us very centrally located and withing walking distance from several tube stations.
- Southwark tube station - 5-minute walk
- Blackfriars tube station - 5-minute walk
- Waterloo Station - 13-minute walk
- London Bridge tube station - 15-minute walk

**Role in our Family**:
As a Conference and Events Porter, key to your role is:

- Deliver an exceptional level of service through a relaxed and professional approach - checking in with guest at each course to ensure satisfaction
- Serve guest and passing on your excellent product knowledge of all food and beverage
- Work as part of the team, help-out your fellow team members where necessary
- Encourage the highest standards across all areas (customer service, hygiene, health and safety)
- Complete opening and closing duties, re-stock as required.
- Team-orientated
- Have a professional appearance at all time

**What Happens Next**:
The Splendid Hos

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