Supply Chain Co-ordinator

3 weeks ago

Manchester, United Kingdom Chiesi Farmaceutici Full time

**Date**: 26-May-2023

**Department**: Operations

**Team**: Supply Chain/Logistics & Procurement

**Job Type**: Direct Employee

**Contract Type**: Permanent

**Location**:
Manchester, GB

We have an exciting opportunity for a Supply Chain Coordinator to join our Operations team based in our Head Office in Manchester.

At Chiesi it is our people who are at the heart of what we do and achieve. A proud family business we are a Top Employer and a Great Place to Work in the UK.

In the role of Supply Chain Coordinator, you will support the Head of Supply Chain & Manager in ensuring the highest standard of service is always provided to all customers both internal and external.

You be responsible for the efficient retrieval processing and delivery of all orders as required through a regular interface with our third-party warehouse & logistics provider (3PL) for product. Co-ordinating activities between customers, 3PL and internal teams e.g. QA, for the timely and effective resolution of any queries, complaints, or distribution problems, to meet customer expectations and in line with GDP.

We offer a blended approach to work, giving you the flexibility to work from home 2 days per week on mutually agreed days. We also offer a great benefits package including Pension, Private Medical and Dental cover, 25 days leave, competitive salary, and an annual bonus scheme.

The role will be based at our Head Office, we are close to Manchester Airport with excellent public transport links and the added advantage of free car parking and electric charge points if you choose to drive to work.

We look forward to welcoming you to our team.

Purpose

Supporting the Head of Supply Chain & Manager in ensuring the highest standard of service is always provided to all customers both internal and external. Responsible for the efficient retrieval processing and delivery of all orders as required through a regular interface with our third-party warehouse & logistics provider (3PL) for product. Co-ordinating activities between customers, 3PL and internal teams e.g., QA, for the timely and effective resolution of any queries, complaints, or distribution problems, to meet customer expectations and in line with GDP.

To carry out supply chain duties including customer data and sales data analysis, management and KPI reporting and order validations on a regular basis as determined by supply chain check lists or as advised by the Head of Supply Chain or Manager. To maintain strong relationships with our supply chain partners in ensuring high KPI service levels are maintained and Chiesi products are consistently available to UK patients. Any problems with KPI service levels or stock availability must be reported to the Head of Supply Chain or Manager To co-ordinate some activities and produce monthly reports in relation to the operational elements of our third-party warehouse & logistics provider (3PL) for marketing materials. To prepare direct hospital sales contracts when requested by using the approved template and gaining approval from Head of Supply Chain prior to sending to NHS hospital.

Profile

An excellent track record of customer service within supply chain with a high level of motivation and the determination to succeed.
Previous experience of working with 3PLs and maintaining key customer and supplier relationships would be beneficial.
Confident working in a fast paced and busy team environment
Must have the ability to manage a diverse workload with excellent planning and organisational skills and the ability to prioritise work and deal with unplanned / unexpected work.
Strong attention to detail to ensure accuracy levels and efficiency.
Strong interpersonal skills, with the ability to communicate appropriately, verbally and in writing, with the confidence to engage at all levels both inside the organisation and with customers.
Strong computer literacy skills using Excel to carry out regular data analysis and KPI reporting.
Fully proficient in Microsoft office (Outlook, Word, Excel, PowerPoint). Strong Excel skills including pivot table and Look Ups are essential for this role.
The ability to work with SAP and adapt to other software packages is desirable.
The ability to process customer orders using SAP would be an advantage.
Good knowledge of supply chain and distribution.
Pharma experience would be an advantage but not essential for this role
Main Responsibilities

**In accordance with SOPs and GDP guidelines**:
To always ensure continued high standard delivery of Supply Chain operations during core business hours.
To ensure Supply Chain operations is fully covered at all times.
Retrieval and processing of all orders accurately on SAP each day, check prices are correct and obtain authorisation where required.
To ensure all customers have relevant WDA(H) and CD Licence to enable orders for Chiesi products to be processed and to regularly maintain WDA(H) & CD Licence database as per the check lists and in line with GDP guideline

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