Transport Coordinator

6 months ago

Doncaster, United Kingdom Taylor Stevenson Ltd Full time

Taylor Stevenson are proud to be working in partnership with our large logistics client looking to expand their ever-growing team.

We are looking for a nights freight coordinator to join their team based in Doncaster. In this role, you will be responsible for managing the transportation and logistics needs of our valued clients while delivering exceptional customer service. As a key liaison between our clients, carriers, and internal departments, you will play a crucial role in ensuring the smooth and efficient movement of goods from origin to destination.

**Responsibilities**:

- Serve as the primary point of contact for clients, addressing their freight requirements and enquiries in a professional and timely manner.
- Coordinate the scheduling, routing, and tracking of shipments to ensure on-time delivery and customer satisfaction.
- Collaborate with carriers and internal teams to secure vehicles and negotiate rates, while also optimising routes to minimize costs and transit times.
- Maintain accurate and up-to-date shipment records, ensuring compliance with all documentation requirements.
- Troubleshoot and resolve any issues that arise during the transport process, including delays, damages, and other disruptions.
- Provide clients with regular updates on the status of their shipments and address any concerns or questions.
- Assist in the development and maintenance of strong relationships with carriers to ensure reliable service.
- Proactively identify opportunities for process improvements and operational efficiencies within the freight coordination process.
- Uphold high standards of customer service, ensuring that all interactions reflect positively on the company's brand and reputation.

**Skills**:

- Proven experience in customer service roles, preferably within the logistics or transportation industry but not essential.
- Strong communication and interpersonal skills, with the ability to build rapport and effectively communicate with clients, carriers, and colleagues.
- Proficient in using SaaS and other relevant software.
- Excellent organisational skills and attention to detail to manage multiple shipments and priorities simultaneously.
- Problem-solving mindset with the ability to make quick decisions under pressure.
- Adaptability to work in a fast-paced and dynamic environment.

**Monday-Friday
- 10pm-6am**

**Salary
- Dependant on experience**

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

Schedule:

- Monday to Friday
- Night shift

Ability to commute/relocate:

- Doncaster, South Yorkshire: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: CNNTC

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