Telesales Representative

**About us**

Pearl Energy LTD is a small business in Lincoln, LN5 8LG. We are professional, agile, innovative, and our goal is to maximise energy efficiency and cut back on the drastic increase of energy bills, within the Lincolnshire area. One of our main objectives is aligned with the government’s statutory statement to achieve Net-Zero by 2050. We have a team of specialist installers who are committed to providing the best quality service. Our solar panels and battery storage systems are built with high standard that last longer and produce abundant solar power. We offer a wide range of renewable energy solutions, including installation, upgrading of solar panel and battery storage systems. Our experts use the latest technology and equipment to deliver high quality results that ensure maximum energy efficiency and mínimal wastage. Pearl Energy has a strong commitment to the renewable sector and as global economies strive towards Net-Zero, this further indication of the company desire to grow its portfolio in this market..

Our work environment includes:

- Food provided
- Modern office setting
- Growth opportunities
- Lively atmosphere
- Safe work environment

We are looking for an enthusiastic **Telesales Representative **to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. Having some core knowledge of the renewable / energy sector. It is an exciting opportunity to work in such a booming market. The renewable energy industry is fast pace and dynamic with new products coming to market at a very quick rate. The goal is to help the company grow by bringing in customers and developing business.

**Responsibilities**
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information

**Requirements and skills**
- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- High school diploma; BSc/BA will be a plus

**Interview process**:

- CV’s with be scanned and assessed to see if the relevant experience and knowledge is portrayed.
- If successful you will be asked to go to an interview, which is conducted by the Owners/ Directors.
- If successful training will be a week’s long course where you will learn the foundations of working for Pearl Energy as a Telesales Representative.

**Job Type**: Zero hours contract

Pay: £11.44 per hour

Expected hours: 12 - 24 per week

**Benefits**:

- Company pension
- Free parking

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Quarterly bonus
- Tips

**Experience**:

- Telesales: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

Reference ID: PE0011