Customer Service Rep- Vietnamese Speaking
1 week ago
**Job description**
**Company Overview**:
Mitrade Group Ltd is a global organisation rapidly expanding to meet the demands of our ever-growing clientele base. Our UK office, Mitrade Services, is just starting up, presenting a unique opportunity to be a founding member and actively working within the core of the business. With this, internal growth is not only welcomed but encouraged, providing our employees with the opportunity to grow, develop and succeed in their role and any future role they might have with Mitrade Services. This position not only has career development opportunities but will also be part of a fun, dynamic team working together to support our clients.
We have offices located within Australia, Singapore, Hong Kong and China, London and Cyprus.
**Primary Purpose of the Position**:
As a Customer Service Representative for Mitrade, your role is crucial to ensure customer satisfaction by providing bilingual support to our clients. In addition, you are required to ensure all clients’ inquiries and issues are addressed and resolved in a timely manner. Making sure each and every single client is provided with best customer service through all stages of their journey with Mitrade.
The shift pattern for this role is either 10AM-7PM or 11AM-8PM with one hour meal break during each shift however this can change to match the needs of the business Furthermore, this role requires employees to provide bilingual support in Vietnamese.
**What Would Be Your Responsibilities**:
As a provider of exceptional service, you will be responsible for:
- Consistently taking initiative to resolve client’s queries, with full dedication and determination.
- Use your knowledge/experience to not only identify issues or potential problems but also provide an innovative solution tailored to the clients’ needs / business needs in a timely manner
- Skilfully probe for and understand our clients’ needs
- Taking initiative to identify business opportunities and ways to improve client experience, Going above and beyond with customer service
- Proactively liaise with various departments to assist in resolving our client’s queries
**What You Will Need to Have**:
- Proficient in English and Vietnamese.
- Ability to provide professional service over online communication channels
- Excellent communication skills both verbal and written
- Willingness to commit to long-term career growth and professional developments
- Critical thinking and problem-solving skills
- Ability to work under pressure
- Eager to learn about the financial markets, CFD industry, and Mitrade’s trading platform
- Strong sense of integrity
- Open-minded and collaborative
**What You’ll Get in Return**
- Competitive remuneration package.
- Be part of a dynamic and multi-cultural company with the opportunity to grow.
- Onsite training and ongoing continuous professional developments.
**Who is Mitrade?**
- Mitrade Group Ltd is an innovative Global CFDs trading broker, with the mission to simplify FX and CFD trading, Mitrade provides a self-developed trading platform_ _with a wide range of tradable products, including FX, commodities, indices, and cryptocurrencies to best suit investors’ needs._
- Our core corporate values are collaboration, open-minded, responsibility and excellence._
Work remotely
- No
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- customer service: 1 year (preferred)
**Language**:
- Vietnamese (preferred)
-
Customer Service Rep
2 days ago
London, United Kingdom Wild Berry Associates Full timeThis Fin-tech company requires an VIETNAMESE speaking Customer Service Representative to work REMOTELY The Role to incoming chats - Know the product inside and out in order to educate and inform the customers - Resolve inquiries and escalate issues - Suggest improvements to the processes, policies, and documentation to meet customer's specific needs. You...
-
London, United Kingdom Euro London Full timeEuro London Appointments are working with a non-profit organisation that aims to set standards for the protection of nature and our environment. They are seeking an experienced Vietnamese Speaking Administration Coordinator to promote the successful adoptionof sustainable practices. You will be part of the administration team and the main responsibilities...
-
City of London, United Kingdom Gordon Yates Limited Full time* Fluent English, spoken and written - essential. - Fluent Vietnamese spoken and written - essential. - Previous Licensing or trademarking experience is highly desired. Vietnamese Customer Service and Administration Officer Are you fluent in both written and spoken in Vietnamese? Have you had previous customer service administration experience? Those with...
-
Customer Service Rep- Thai, Vietnamese or Spanish
14 hours ago
London, United Kingdom MiTrade Services Full time**Job description** **Company Overview**: Mitrade Group Ltd is a global organisation rapidly expanding to meet the demands of our ever-growing clientele base. Our UK office, Mitrade Services, is just starting up, presenting a unique opportunity to be a founding member and actively working within the core of the business. With this, internal growth is not...
-
Customer Service Rep
1 week ago
London, United Kingdom Zestrill Ltd Full timeWe are seeking a **German** speaking Customer Service Reps for an online gaming client in **Malta**. **Please note a fantastic relocation package is also offered!** **Customer Service Rep (DE) Responsibilities**: - Be able to work off own initiative to allocate e mails to oneself and action as required rather than being delegated - Be able to prioritise...
-
Vietnamese and English Contract
7 days ago
London, United Kingdom TFPL & Sue Hill Recruitment Full timeBilingual Vietnamese and English Contract Researchers/Translators - home based. Contract Job Vacancies for bilingual Vietnamese and English Researcher/Translators to work remotely on an ongoing and variable hours contract basis. As a contract researcher you will analyse and translate laws, regulations and insights, and quality assure automated...
-
Vietnamese Customer Service Representative
4 days ago
London, United Kingdom Midnight Gaming Full time** **Customer Service Officer position for Online Gaming** ** Should be able to type fast and multi-task** ** Should be fluent in Vietnamese and conversational in English** ** Experience in **CS roles in online gaming is an advantage** ** Hard-working, patient, attentive, listening, detailed working, and well time-managed** ** Sensibility, problem...
-
Waiting Staff
2 days ago
London, United Kingdom Vietnamese Kitchen Full timeWe’re a vibrant and fast pace Vietnamese restaurant in Dean Street Soho in search for new waiters/waitresses to join our young energetic FOH team. Full-time and part-time positions are needed with great staff benefits such as free staff food and drinks before and after each shift. Staff discount are also available for you to sample through our delicious...
-
Vietnamese Speaking Regulatory Administrator
6 days ago
London, United Kingdom Language Matters Full timeA remarkable organisation that aims to secure a sustainable environment on a global level is looking for a skilled Vietnamese speaker with a solid background in administration. You will be an integral member of the administration team working across allcountries in the EMEA on a wide range of projects. **Your responsibilities will include**: - Being the...
-
Vietnamese Content Rater
8 months ago
London, United Kingdom Welocalize Full time**Role Overview** We are looking for a Vietnamese Content Rater to join our team. As a Vietnamese Content Rater, you will be responsible for evaluating and rating various types of content in Vietnamese according to predefined guidelines. This role requires a keen eye for detail, strong analytical skills, and the ability to maintain objectivity while...
-
Shift Leader
7 months ago
London, United Kingdom Hop Vietnamese Full time**Position: Shift Leader** Pay: £12.00 p/h - Part time/Full time position available **About Us**: We are HOP! WE exist to bring the intoxicating colourful high energy and vibrantly delicious street food favourites of Vietnam with a quick service experience, to the masses whilst creating moments of JOY in everything we do - the true Vietnamese way! HOP...
-
Shift Leader/supervisor
7 months ago
London, United Kingdom Hop Vietnamese Full time**Position: Shift Leader** Pay: £12.00 p/h - Full time position available **About Us**: We are HOP! WE exist to bring the intoxicating colourful high energy and vibrantly delicious street food favourites of Vietnam with a quick service experience, to the masses whilst creating moments of JOY in everything we do - the true Vietnamese way! HOP is more...
-
London, United Kingdom Ronin International Full timeRONIN International is a Market Research company based in London. We are currently looking to hire well spoken, reliable, polite, and self-motivated fluent Vietnamese speakers to work **early morning shifts **in our central London call centre. If you have a winning telephone manner, read on, we’d love to hear from you. Comprehensive in-house training is...
-
Team Member
6 days ago
London, United Kingdom Hop Vietnamese Full time**HOP Vietnamese -St Paul's** **Role**: Team Member **Hours**: Part time (Monday to Friday) **Pay rate**: £10 p/h **About us**: HOP Vietnamese serves fast, fresh and fearless food from breakfast through to evening. Healthy phos, filling curries and Viet salads. **As a team Member you main responsibilities will be**: - Assembling hot dishes ordered by...
-
Vietnamese Account Coordinator
1 week ago
London, United Kingdom Euro London Full timeWant to use your language skills to save the oceans? We are currently recruiting for a charitable organisation, based in Central London, who are looking for a Vietnamese speaker to join their friendly team as a Account Coordinator. You'll receive some great benefits, a generous pension scheme, flexible working hours, mental wellbeing support, frequent social...
-
Vietnamese Admin Officer
1 week ago
London, United Kingdom Euro London Full timeWant to use your language skills to save the oceans? We are currently recruiting for a charitable organisation, based in Central London, who are looking for a Vietnamese speaker to join their friendly team as a Label Licensing Officer. You'll receive some great benefits, a generous pension scheme, flexible working hours, mental wellbeing support, frequent...
-
Team Member
7 months ago
London, United Kingdom Hop Vietnamese Full time**Position: Team Member Part time** Pay: £11.00 p/h Shift time: **Tuesdays, Wednesdays, Thursdays, 10:00 am till 14:00** 3 Shifts per week working Monday, Tuesday & Wednesday only **About Us**: We are HOP! WE exist to bring the intoxicating colourful high energy and vibrantly delicious street food favourites of Vietnam with a quick service experience,...
-
Team Member
7 months ago
London, United Kingdom Hop Vietnamese Full time**Position: Team Member** Pay: £11.00 p/h - Part time/Full time position available **About Us**: We are HOP! WE exist to bring the intoxicating colourful high energy and vibrantly delicious street food favourites of Vietnam with a quick service experience, to the masses whilst creating moments of JOY in everything we do - the true Vietnamese way! HOP is...
-
Vietnamese Community Interpreter
5 days ago
South West London, United Kingdom Kingston Interpreting Service Full timeFreelance self-employed Community Interpreters required for face to face and telephone interpreting in the South West London and Surrey area. Main locations are Kingston upon Thames and Sutton. An interpreter plays an important role bridging the communication gap between service provider and client. To be an interpreter with us you'll need to: - hold a...
-
Team Member
6 months ago
London, United Kingdom Hop Vietnamese Full time**Position: Team Member** Pay: £11.00 p/h - Part time/Full time position available **About Us**: We are HOP! WE exist to bring the intoxicating colourful high energy and vibrantly delicious street food favourites of Vietnam with a quick service experience, to the masses whilst creating moments of JOY in everything we do - the true Vietnamese way! HOP is...