Sales Processor

The Company

Nigel Wright are working exclusively for a growing family run telecoms business who have been established for almost 30 years. They offer Business communications products and solutions to organisations of all sizes and industries. They have won awards for our Customer Service and Digital Excellence - we are helping them find an enthusiastic person to join their team and continue to raise our standards and provide the excellent level of service they are known for.

Role and Responsibilities
- Conduct site surveys as and when required
- Confirm that products and services sold meet the customers needs and demands
- Validate and sign off paperwork including contracts and order forms
- Process sales for new products and upgrades to existing products
- Manage installation projects from start to finish
- Collaborate with suppliers and colleagues to ensure that products and services are delivered on time
- Keeping customers informed of progress and ensuring expectations are met
- Ordering and managing stock in a timely manner
- Liaise with the technical support department to ensure all equipment required is configured correctly
- Recording all customers' interactions in our CRM systems
- Make changes and update our billing platform
- Ensure the billing system and subsequent customer payments are correct and run smoothly

Person Specification:

- Technical minded
- Good attention to detail
- Background working for a business that offer similar services such as IT services, VoIP, Telecoms would be desired but open to see technical minded people too.
- Ability to use Excel /CRM solutions

Benefits Package
- 26-30k Basic depenidng on experience
- Full time, no evenings or weekends
- Annual holiday allowance of 28 days including bank holidays
- Access to a great pension scheme with employer contributions
- Initial and ongoing training and support
- Great working environment
- Day off on your birthday