Digital Transformation Lead

1 month ago

Ramsgate, United Kingdom Summerhill Surgery Full time

Summerhill Surgery
DR S P GROVER 243 Margate Road
Ramsgate
CT12 6SU

**PCN Digital and Transformation Lead**

**Transformation Lead**

This job Description outlined below includes a list of potential tasks, responsibilities and person characteristics that could meet specific local needs **.**

The Digital and Transformation Lead role is intended to support transformation for the 5 member practices of Ramsgate PCN with Summerhill Surgery hosting the role, and the line management being undertaken by the Summerhill PM. Regular meetings would be required with all practice managers of the Ramsgate PCN to develop understanding of the individual needs of each member practice through working with the respective practice manager.

Transformation of general practice is essential to support good access to care for patients, to enable staff to work effectively, to enable at-scale delivery of care and to support the overall sustainability of general practice services.

Practices and PCNs are under significant pressure and therefore need support to successfully make changes and improvements to ways of working. The following aims to describe how that support could be provided at a PCN level.

When recruiting to this role, it should be noted that responsibility for strategic decision making around digital and IT products for general practice sits with ICBs as part of the requirements of the GPIT Operating Model. The digital aspects of this role should therefore be seen as resource to help PCNs align with ICS digital strategy, and to effectively use digital tools in support of transformation objectives and improved ways of working.

**Role Summary**

The post holder will work with Clinical Directors and the leadership within a Primary
Care Network (PCN) to create a vision to guide service improvements, identify opportunities to make tangible positive transformation, and provide the inspiration, expertise and leadership to deliver changes in a collaborative way. The post holder will support this vision to be developed in alignment with ICS strategy.

The post holder will work closely with staff working at practices, such as practice managers and staff at the PCN to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered.
The post holder will develop strong relationships with their local PCN practices and will support the planning and delivery of improvements that will provide benefits to patients and staff.

The post holder will develop relationships with peers across other PCNs to share learning and expertise at place or system level.

The post holder will develop relationships with the ICS to discuss and agree local transformation plans and activity, and to support alignment with broader strategy, including the ICS’s digital strategy.

Working with relevant colleagues in the ICS, the post holder will also develop relationships with local delivery partners (such as IT service providers and other
NHS organisations) to support effective delivery of transformation. The post holder will work with the ICS to request specialist IT and estates expertise required to deliver transformation plans, in line with the ICS’s delegated responsibilities for GPIT and GP estates. The post holder will also work with the ICS to bring in other specialist support as required e.g. in analytics, evaluation, organisational development etc.

Working with PCN leadership, the post holder will help to develop strategy related to transformation and improvement, aligning this with larger scale strategy and initiatives, particularly at ICS level; they will contribute to collaborative problem solving with other system partners, patients and communities; focussing their time on the planning, implementation and evaluation of practical improvements that make a difference to patients and staff in the PCN.

**Quality and Service improvements responsibilities**

The core objective of the PCN Digital and Transformation Lead role is to support the
PCN and its practices to deliver ongoing improvement to services. The role will require experience in quality / service improvement with expertise in transformational change and a good understanding of general practice systems and processes, including familiarity with general practice digital systems and how they can be used to deliver improvement.

This expertise will be used to:

- **Work alongside practices to understand current challenges to effective service delivery and identify solutions, including existing best practice within the**

PCN.
- **Drive the planning and prioritisation of changes that will improve delivery of care and improve patient and staff experience in the practices within the PCN.**:

- **Develop and manage an overall transformation plan for the PCN, including identifying interdependencies, managing risks, considering the potential impacts on the wider organisation, and determining resource requirements.**:

- Link with ot

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