Travel Consultant

**Job Responsibilities include;**
- Providing a high level of customer service to clients during various tasks
- Sourcing and promoting offers on our social media channels.
- Creating bespoke itineraries according to customer requirements.
- Working towards monthly targets
- Responding to customer enquiries promptly
- Using personal experience to engage with clients requirements
- The ability to demonstrate product and destination knowledge
- Being aware of the importance of positive customer feedback
- Good geographical knowledge
- Effective organisational skills to manage all stages of the booking cycle.
- Creating the booking on the suppliers system and loading it on our inhouse system
- Managing the customers file and journey throughout
- Answering pre and post travel questions accordingly
- Dealing with any complaints (with the managers assistance)
- Conducting welcome home calls and actively seeking feedback.
- Being a considerate team player
- End of day routine as devised by the Branch Manager.

**Key Measures;**
- Following the customer journey process as per staff handbook
- Ensure all customer files are complete and up to date.
- Adhering to company quote and booking procedure.
- Achieving monthly individual and team targets
- Tri-annual review of overall sales performance

**Personal Attributes Required;**

**- A minimum of 2 years travel experience is essential.**
- Excellent communication skills
- Attention to detail
- Competent IT skills
- Strong organisation skills
- Resilience to manage in busier periods like January
- A genuine interest in the world of travel
- Good time management
- Enthusiastic and proactive
- Good rapport building
- Resilient and determined
- Self-motivated
- Compassionate and self-aware
- Analytical
- Flexible attitude to change.
- Effective IT skills in Word, Excel, and Outlook

**In return we offer...**
- Fairly distributed Saturday shifts on the rota.
- Yearly travel voucher for yourself to use in-store
- Monthly bonus scheme, paid directly in to your wages.
- Discounted staff travel scheme
- Discount for family and friends
- 29 days annual leave
- Dress down on Prosecco Saturdays
- Paid for work events
- Paid for staff meals out
- Paid for overseas Christmas staff party
- Opportunities to travel on educational trips to many amazing places around the world, provided to us by our amazing suppliers.

At present, this vacancy is only open for those with a minimum of 2 years travel industry experience, this includes travel retail, cabin crew, airport and/or overseas reps.
- If this vacancy sounds like the perfect role for you, please do not hesitate to apply... you could just be the one we are looking for_

**Applications may close at any given time.**

**Job Types**: Full-time, Permanent

**Salary**: From £11.55 per hour

Expected hours: No less than 37.5 per week

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- Travel Industry: 2 years (required)

Ability to Commute:

- Cottingham (required)

Work Location: In person