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Housekeeping Team Leader

4 months ago

Lothian, United Kingdom Lost Shore Surf Resort Full time

**Join Our Team: Housekeeping Team Leader**

**About Us: Lost Shore** is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland wave pool in Europe, arriving next to Europe’s largest indoor climbing arena, is going to put Scotland on the map for all the right reasons

But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.

Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

**The Role: Housekeeping Team Leader**

The Housekeeping Team Leader energizes and inspires the Housekeeping Team by creating a vibrant and positive work atmosphere. They foster teamwork, lead shifts with enthusiasm, assign tasks dynamically, and provide training to ensure every team member is empowered to deliver exceptional service. Join us to be part of an exciting journey where your leadership will shine

**What you will be doing**:

- Delivering the day to day Housekeeping Operation at the Lost Shore Surf Resort (LSSR), Edinburgh.
- Working as a Team Leader of the Housekeeping Team.
- Accountable for delivering a world class visitor experience across the Resort, ensuring that everything is safe, hygienic and legally compliant.
- Reporting to the Housekeeping Manager, the role is a Supervisory role at the LSSR and involves working with and alongside the Duty Manager Team.

**Visitor Experience**:Supporting the Housekeeping Manager and Duty Manager Team to deliver exceptional quality and timely service, drive visitor numbers, act on feedback, and ensure our team provides an unforgettable experience that keeps guests coming back.

**Working as a Team**:Join forces with the Housekeeping Manager to recruit top talent, inspire the team to exceed guest expectations, foster open communication, tackle challenges head-on, and ensure adherence to our people policies for an exciting and dynamic work environment.

**Financial Aspirations**:Collaborate with the Housekeeping Manager to drive our budget goals, optimise stock and costs, support resort-wide income targets, and ensure our team knows how their daily actions contribute to our overall success while adhering to financial policies and procedures.

**Ways of Working**: Ensure the Housekeeping Team adheres to our Health and Safety policy, maintains top-notch cleanliness and hygiene, supports incident management, and keeps accurate records—all while creating a safe and exciting environment for everyone.

**Qualifications, Skills and Experience**
- Thrive under pressure with high energy and determination, always aiming for the best.
- Inspire and lead others with exceptional people skills and a customer-centric mindset.
- Combine fun with a strong commitment to our products and experiences, while upholding social and environmental responsibilities.
- Handle challenges calmly and efficiently, always ready to roll up your sleeves and get involved.

**Additional Information**:
As a Housekeeping Team Leader, you’ll need to be flexible with your schedule. Our resort operates seven days a week, and early morning, late evening and weekend work will be required. Your commitment to ensuring the resort’s smooth operation during peak times is essential.

**Why join the Lost Shore Team?**
- A front-row seat to the opening of Europe’s largest inland surf resort.
- Sunsets over the surf lake (because everyone need a moment to breathe).
- A team that knows how to have fun at work but equally understands the value of hard graft.
- A chance to put your stamp on Lost Shore’s legacy.
- On top of an attractive salary you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more

INDBOH