Publications Assistant

4 weeks ago


London, United Kingdom WSET Full time

WSET (the Wine & Spirit Education Trust) is the world’s leading provider of drinks qualifications and courses. WSET has over 50 years’ experience in designing and delivering education to help both professionals and enthusiasts learn more about wine, spirits and sake. As a not-for-profit organisation, WSET’s purpose is

**“to empower people all over the world through inspiring learning experiences”.**

WSET qualifications are available in over 70 countries and 15 different languages. WSET’s global operations are based in London with regional offices in Hong Kong, Shanghai and the US.

**Publications Assistant**

The role of the Publications Assistant is central to processing WSET educational material orders and distribution, with a focus on customer communications. As part of a small team there will also be opportunities to be involved across multiple areas of the Publications/Sales function.

**Responsibilities**
- Process educational materials orders and associated customer communications
- Assist with general customer queries from the ‘Sales’ Inbox.
- Liaising with UK and international warehousing facilities
- Any other duties as may reasonably be requested by your line manager.

**Essential Criteria**:

- Highly organised with strong attention to detail
- Good time management skills and the ability to prioritise.
- Proficient in MS Office Package, with Intermediate knowledge of Excel.
- Strong customer service ethos and customer-friendly communication style.

**Desirable**:

- Experience in inventory / distribution / publications processing.
- Experience in using finance system NetSuite.
- Experience of working with foreign subsidiaries and/or multi-site business.



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