Claims Agent 33hrs Per Week Wednesday
2 weeks ago
**Claims Agent Role**
**With a Starting salary of £21,000 per year**
Start date: March 2024
Working 33hrs per week over 3 days Monday & Friday 7am -7pm & Saturday 8am - 8pm
No previous experience? don't let that stop you from applying. Here at Coplus our focus is on hiring the right people and delivering excellent training.
**Purpose**
Working within a team you will be fully trained and become the expert, demonstrating positive behaviours aligned to our company values and performance indicators. You will be agile and motivated with a can do, role your sleeves up team player mind set. To always be ready to learn new things, expanding your knowledge and personal growth within and outside of your job role. Providing our customers with certainty and confidence.
You will be receiving claims, and quickly taking care of the customers journey, ensuring to select the right track to achieve good customer and business outcomes, always ensuring they are processed accurately and efficiently, while providing excellent customer service.
You will carry out outbound calls with the ability to empathise with the customer putting their needs first You will manage claim correspondence to ensure all data is complete.
Excellent customer service will be measured in terms of successful completion of cases, outbound telephony performance, conversion performance, case work productivity and audited quality measures.
You will ensure Claims are processed according to policy wording or contracted terms of business
**Duties and Responsibilities**
Ensure that all information collected is recorded accurately and clearly
Manage cases effectively, ensuring each influence you have of any case is effective and moves the case to conclusion
Liaise with all parties involved in the claim over the telephone and in writing; dealing with external parties including our supply chain
Ensure that SLA's and company procedures are adhered to at all times.
Escalating potential fraudulent claims through the appropriate channels.
Escalating complaints through the appropriate channels.
Contribute to and follow at all times, the firms policy on Treating Customers Fairly.
Maintain professional competence by ensuring the department complies at all times with the Training and Competence procedures of the firm.
You must always act with integrity, due skill, care and diligence
You must be open and cooperative with the FCA, the PRA and other regulators.
You must pay due regard to the interests of customers and treat them fairly.
You must observe proper standards of market conduct.
Operate and comply with the requirements of the firms own procedures, the Financial Services and FCA regulations.
**Person Specification**
**Knowledge, Skills and Competencies**
- Essential_
Good basic English and Maths skills (at least GCSE grade C or equivalent)
Proficient in MS Office
Reliable, timekeeping
Ability to learn and competently use different IT systems
Accuracy and attention to detail
An organised approach and good time management skills
Cooperative team player
Ability to work collaboratively within a team environment
Demonstrates empowerment and deploys this positively and appropriately
Confident with verbal and written communication skills
Able to deliver good customer Service.
A responsible attitude towards the handling of information, including the ability to collect, analyse and summarise information.
Strong organisation skills with the ability to work to a high standard towards deadlines & SLAs.
Excels at operating in a fast paced environment.
The ability to effectively manage own caseload.
A responsible attitude towards the handling of information, including the ability to collect, analyse and summarise information.
Great communicator through all channels available
Demonstrate the ability to identify information required in order to make appropriate and effective decisions under pressure.
Strong organisation skills with the ability to work to a high standard towards deadlines.
- Desirable_
Ability to prioritise their own workload as well as that of others, to work on their own initiative and to identify improvements on an ongoing basis.
Ability to persuade and influence others.
Ability to problem solve and generating and build on new ideas.
Excellent coaching and mentoring skills to develop others.
Thorough understanding of FCA regulations.
Experience of developing and implementing process change; reducing contact centre costs and improving performance.
Expected Behaviours
- Demonstrate the business values at all times_:
Customer First
Always improving
Show professionalism
Shared purpose
Make a difference
-
Claims Examiner I
Found in: Talent UK C2 - 1 week ago
Norwich, United Kingdom Baldwin Risk Partners Full timeMillennial Specialty Insurance, LLC is one of the largest non-carrier-affiliated Managing General Agencies (MGAs) in the United States. Combining expert underwriting with industry-leading technology, MSI creates a superior insurance experience for carriers, distribution partners, and customers. MSI collaborates with insurance carriers to design and...
-
Sr Claims Examiner
Found in: Talent UK C2 - 1 week ago
Norwich, United Kingdom Baldwin Risk Partners Full timeMillennial Specialty Insurance, LLC is one of the largest non-carrier-affiliated Managing General Agencies (MGAs) in the United States. Combining expert underwriting with industry-leading technology, MSI creates a superior insurance experience for carriers, distribution partners, and customers. MSI collaborates with insurance carriers to design and...
-
Claims Handler
1 day ago
Norwich, United Kingdom rthirteen recruitment Full timerthirteen are assisting a successful insurance broker in their search for a **Claims Handler** to join their team based in Norwich city centre. The key purpose of your role will be to deal with all claims coming through the organisation handling these in an efficient and effective manner whilst maintaining a high standard of customerservice. **The...
-
Call Centre Agent
2 weeks ago
Norwich, United Kingdom Libra Recruitment Full timeOur Client based in Norwich is looking for a Call Centre Agent to join their team. Our client offers excellent work life balance with the full time week being Monday to Thursday. Are you hungry and driven to succeed? In this role as a Call Centre Agent you will work with companies across the UK qualifying inbound leads on their behalf. As a Call Centre...
-
Call Centre Agent
6 days ago
Norwich, United Kingdom Libra Recruitment Full timeOur Client based in Norwich is looking for a Call Centre Agent to join their team. Our client offers excellent work life balance with the full time week being Monday to Thursday. Are you hungry and driven to succeed? In this role as a Call Centre Agent you will work with companies across the UK qualifying inbound leads on their behalf. As a Call Centre...
-
Admin Assistant
5 hours ago
Norwich, United Kingdom Acclaim UK Full timeThis is a fantastic opportunity to work for a dynamic, fast moving company within the credit hire industry who pride themselves not only on brilliant service to their customers but also maintaining an enviable place to work. The company have been established for over 27 years and are currently going through a period of significant growth and, as a result of...
-
Claims Advisor
1 day ago
Norwich, United Kingdom Reed Business Support Full timeWe are delighted to be representing a fantastic Insurance Brokers based in Norwich. This is a fantastic opportunity to join a successful growing team as a Claims Handler. The position is mainly an administrative role while also dealing with clients and customers over the telephone. The Role: Accepting new cases and acknowledging receipt to our referral...
-
Admin Assistant
5 hours ago
Norwich, United Kingdom Acclaim UK Full timeThis is a fantastic opportunity to work for a dynamic, fast moving company within the credit hire industry who pride themselves not only on brilliant service to their customers but also maintaining an enviable place to work. The company have been established for over 27 years and are currently going through a period of significant growth and, as a result of...
-
Call Centre Agent
Found in: Talent UK 2A C2 - 5 days ago
Norwich, United Kingdom LIBRA RECRUITMENT Full timeOur Client based in Norwich is looking for a Call Centre Agent to join their team. Our client offers excellent work life balance with the full time week being Monday to Thursday.Are you hungry and driven to succeed? In this role as a Call Centre Agent you will work with companies across the UK qualifying inbound leads on their behalf. As a Call Centre Agent...
-
Motor claims handler Personal lines
2 weeks ago
Norwich, United Kingdom Aviva Full timeMotor Claims Handler Starting salary between £23,900 to £27,300 (depending on hours, skills and experience) plus additional benefitsOur standard full-time contracts are for 35 hours per week (with options for part time working).However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for...
-
Large Loss Claims Handler
6 days ago
Norwich, United Kingdom Rotate Full timeRotate is looking for a Large Loss Claims Handler to join our growing team. We are looking for someone who is self-motivated, has the ability to multi-task, and works well in a team environment. **Salary**: £35,000.00-£45,000.00 per year **Benefits**: - Flexitime - Work from home Schedule: - Flexitime Supplemental pay types: - Bonus scheme Ability...
-
Live-in Carer for Gentleman
7 days ago
Norwich, United Kingdom UKCIL Full time**Live-in Carer for Gentleman - £1070 per week - NR15**: **Job Purpose** This provides an opportunity to assist a friendly gentleman with day to day duties as a live-in carer required on a 2 week on - 2 week off basis in the lovely country side of Brooke. This gentleman has suffered a brain injury in 2012, which has led to paralysis and also has arthritis...
-
Personal Assistant for Lady
1 day ago
Norwich, United Kingdom UKCIL Full time**Job description: I am a friendly, sociable, outgoing lady who is hoping to recruit a personal assistant, where you will be able to help me access the local community. This would involve shopping, have a bite to eat and having a good natter. I am an electric wheelchair user, blind in one eye and poor vision in the other. I will require guidance when out and...
-
Evening Cleaner 15 Hours Per Week
3 days ago
Norwich, United Kingdom Ashdown Cleaning Ltd. Full timeAn excellent opportunity has arisen to join our existing team. We require a cleaner to join our team located in. **Broadland Gate Area** Hours are 15 per week - plus extra hours to cover for holidays etc. Average earnings circa **£&80.00 per month**, excluding any overtime and any tax/ National Insurance deductions Your normal week will be Monday to...
-
Trainee Estate Agent
7 days ago
Norwich, United Kingdom Minors & Brady LTD Full timeMinors & Brady are looking for enthusiastic, positive and ambitious people to join Norfolk's fastest growing estate agent. Our dedication to customer service is at the forefront at what we do, therefore we are only interested in hiring people with a great attitude, and full industry training is provided as part of a programme. We have had superb success...
-
Accounts Assistant
1 day ago
Norwich, United Kingdom CarShop Full timeLocation: Norwich, NR3 2AW Hours: 20 hours per week **Salary**: £10,500** **per year. CarShop (part of the Sytner group) is the UK’s largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience. In 2021 we were named Glassdoor’s #35 best company to work for in the...
-
Commercial Cleaner Whiting Road
2 days ago
Norwich, United Kingdom EKS Living Clean Limited Full timeCommercial cleaner required in Whiting Road Norwich Mondays, Wednesdays and Fridays for 3 hours per shift, 5.30pm - 8.30pm. 9 hours per week. Previous experience is desirable but not essential. **Job Type**: Part-time Part-time hours: 9 per week **Salary**: £10.42 per hour Schedule: - Monday to Friday - No weekends Ability to commute/relocate: -...
-
Catering and Hospitality Assistant
Found in: beBee S GB - 11 hours ago
Norwich, United Kingdom University of East Anglia Full timeSalary will be £21,565 per annum pro rata (£11.44 per hour). Are you a skilled barista with a flair for making the perfect hot drink? Catering & Hospitality Assistants play a super-important role in the UEA’s ‘The Campus Kitchen’ in providing efficient support for barista and food service throughout the day. Working in any of our 14 outlets (with a...
-
Rural Practice Surveyor/land Agent
2 weeks ago
Norwich, United Kingdom Brown & Co Full timeBrown&Co is looking to recruit a RICS qualified Land Agent/Rural Surveyor. CAAV membership would be beneficial but not essential as support towards this is available. We are looking for an enthusiastic and dynamic individual to join the existing Brown&Co Land Agency team based in our Norwich office. The role will initially be to assist with general...
-
Merchandiser J052t
5 hours ago
Norwich, United Kingdom CPM UK Full time**Are you looking for work on a part time basis to boost your income? CPM are looking for team members who can join us to place POS (point of sale) and in-store media in Asda. If you are able to work every Wednesday night/Thursday morning (approx 2 hours per week*) and have experience merchandising/placing POS we want to hear from you. £15.12 per hour...