Dental Receptionist

3 weeks ago

Blackpool, United Kingdom mydentist Full time

_We are looking for a friendly, motivated receptionist to work in a busy NHS and private dental practice in Blackpool. We are open 6 days a week, so availability on a Saturday is a must._
- Receptionist experienced is preferred but not essential as training will be provided._
- **Key accountabilities**_

**Performance -**
- Take ownership of the daily and weekly tasks to be completed by the reception team
- Support the promotion of patient choice through asking patients to complete Dental Histories and provide information about products, services, promotions, available finance options and oral health products
- Conduct regular system reviews to identify and action issues around debt, open courses, DNAs

**People -**
- Build and nurture great working relationships with the Clinical team
- Be actively involved in the smooth running of the practice by working well with your practice team
- Share your knowledge and experience with team members and undertake any suitable training to enhance your job role

**Process **
- Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries
- Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)
- Comply with the mydentist health and safety policy and all relevant risk assessments including ergonomic
- Always adhere to mydentist policies and procedures

**Patients -**
- Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times
- Accurately update and protect patient information including on the patient electronic database
- Book next appointments before the patient leaves and action reminders including courtesy calls
- **Key Performance Indicators**_

**Performance -**
- Achievement of Oral Health Products target
- Smile checker completion
- Debt in line with practice target
- Open courses in line with practice target

**People -**
- Attendance and timekeeping meets required standards
- Engagement with GPTW and Your Voice activities

**Process -**
- Maintain SMART diaries
- Adherence to cash management procedures
- Daily EDI and claims management
- Issuing of Patient recalls

**Patients -**
- Friends and family response rates meet contract requirement
- NPS and friends and family score at Practice level (meets practice targets)
- Telephone answering meets practice target
- Daily updating contact information for failed SMS / E-mail patient communications
- DNAs in line with practice target
- **Person Specification -**_
- Caring and compassionate
- Excellent interpersonal skills including a professional and welcoming telephone manner
- Excellent organisational skills in order to manage multiple tasks and process timelines - Demonstrates flexibility
- Able to build strong relationships with the Practice team
- Excellent verbal and written communication skills
- Willingness to learn about all products and services offered
- Ability to use IT and operate a computer based systems, experience of using R4 desired

**Job Type**: Permanent

**Salary**: £10.50 per hour

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

COVID-19 considerations:
Hand sanitising stations, PPE provided, screens on reception, patient screening prior to arrival, full covid SOP compliance

Work Location: In person

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